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Client Enablement & Solutions Specialist, Workforce AI

Client Enablement & Solutions Specialist, Workforce AI

A
Aya HealthcareHealthcare workforce
Location: Remote, USFull-TimeMiddle
Salary$36.06 to $50.48 hourly, which equates to $75,000 to $105,000 annually
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Job Details

Requirements

  • Have prior experience as a healthcare staffer, scheduler, or related workforce management practitioner.
  • Have hands-on experience with technical training, scheduling technology, and supporting users through system adoption.
  • Have experience working in a newly formed role or rapidly evolving organization.
  • Have prior experience using or supporting UKG WFM Pro, including implementation or rollout experience.
  • Demonstrate critical-thinking skills and the ability to work through complex issues in dynamic client environments.
  • Have strong written and verbal communication skills and the ability to simplify complex concepts for diverse audiences.
  • Bring high attention to detail, strong organizational skills, and the ability to manage multiple priorities.
  • Demonstrate a collaborative, proactive mindset and commitment to customer experience.

Responsibilities

  • Participate in client discovery sessions to understand staffing and scheduling practices, workflows, and technology configurations.
  • Identify solution recommendations and document client needs, aligning discovery outcomes with Workforce AI capabilities.
  • Collaborate with internal teams to configure and validate the Workforce AI platform for each client.
  • Test client environments, workflows, configurations, data, and system behavior before go-live.
  • Identify, document, and escalate defects or issues with Product, QA, Engineering, and Workforce AI leadership.
  • Develop client training plans and deliver sessions tailored to different user roles.
  • Facilitate User Acceptance Testing and confirm client readiness and alignment with business processes.
  • Create and maintain job aids, user guides, training materials, UAT guides, and other enablement resources.
  • Support go-live readiness and provide post-live assistance until clients transition to Product Support and Client Success.
  • Partner with the Project Manager to monitor progress, timelines, and risks, and contribute client feedback to product and process improvements.
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$36.06 to $50.48 hourly, which equates to $75,000 to $105,000 annually
Apply Now