- Partner with Account Directors on pre-sales motions including product demos, requirements gathering, and technical evaluations.
- Lead onboarding and implementation for strategic customers, including integrations and training.
- Identify and execute opportunities for account expansion and increased feature adoption.
- Resolve complex technical escalations and diagnose root causes of adoption hurdles.
- Develop and document reusable playbooks, fixes, and processes to improve team capabilities.
- Assess account health and establish trust with executive-level stakeholders.
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