- Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
- Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
- Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
- Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
- Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
- Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
- Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.
HTMLCSSJavascript+1 more