Hex Trust

👥 101-250💰 $88.0m Series B on 2022-03-15CryptocurrencyIT InfrastructureBlockchainFinancial ServicesBankingFinTechCloud Infrastructure💼 Private Company
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Hex Trust is a fully licensed, institutional-grade digital asset custodian providing secure custody, DeFi, brokerage, and financing solutions. We offer a bank-grade platform, Hex Safe™, designed with a compliance-first approach and scalability for high transaction volumes, serving financial institutions, digital asset organizations, corporations, and private clients. Our unique value proposition lies in seamlessly integrating traditional finance with the digital asset ecosystem, building trust and security within this rapidly evolving landscape. Our tech stack leverages cutting-edge technologies including a Content Delivery Network (CDN) for optimal performance and LetsEncrypt for robust SSL security. We maintain a forward-thinking engineering culture, prioritizing agile development and continuous improvement in our production processes. We believe in a supportive and inclusive environment (R.A.P.I.D. culture: Respect, Agile, Passionate, Indivisible, Driven by Integrity), fostering personal and professional growth for our team members. We prioritize the highest level of quality in everything we do, reflected in our rigorous validation processes. Hex Trust boasts a global presence with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam, and offers exciting remote work opportunities. As a Series B funded company, we've secured significant investments, enabling continued growth and innovation within the rapidly expanding digital asset space. We are proud to partner with industry leaders and actively invest in developing the next generation of blockchain technology and talent. We offer competitive salaries and a generous benefits package, including paid time off, professional development opportunities, and access to exclusive employee perks. At Hex Trust, you'll not only build your career but also contribute to shaping the future of finance. Join our diverse team of blockchain professionals and help us become the world’s most trusted infrastructure provider in the digital asset economy.

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📍 Portugal, Netherlands, Missouri, United States, Ireland, Indiana, United States

🔍 Blockchain & crypto industry

  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in G-Suite.
  • Ability to work independently and as part of a team.
  • Experience in a customer service or administrative role is preferred.
  • Ability to work under pressure and deliver multiple projects to deadline.
  • Strong capability to establish and carry out policies.
  • Active validation of work quality.
  • Excellent command of spoken and written English.
  • Familiarity with handling cryptocurrency transactions is preferred.
  • Willingness to adjust to a flexible schedule, including weekend shifts.

  • Manage client inquiries and requests timely and efficiently.
  • Coordinate with internal teams to resolve client issues promptly.
  • Maintain accurate client records and databases (Hubspot / Jira).
  • Assist with onboarding new clients.
  • Provide administrative support as needed.
  • Assist the Client Management team with daily/weekly/monthly activities as needed.
  • Help identify and drive continuous improvement in production processes.

BlockchainJiraCollaborationCustomer serviceTime Management

Posted 2024-11-13
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