ApplyAnalyst/Associate, Client Operations
Posted 3 months agoViewed
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💎 Seniority level: Entry, preferred in customer service or administrative role
📍 Location: Portugal, Netherlands, Missouri, United States, Ireland, Indiana, United States
🔍 Industry: Blockchain & crypto industry
🏢 Company: Hex Trust👥 101-250💰 $88,000,000 Series B almost 3 years agoCryptocurrencyIT InfrastructureBlockchainFinancial ServicesBankingFinTechCloud Infrastructure
🗣️ Languages: English
⏳ Experience: Preferred in customer service or administrative role
🪄 Skills: BlockchainJiraCollaborationCustomer serviceTime ManagementInterpersonal skillsRelationship buildingTeamwork
Requirements:
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Proficient in G-Suite.
- Ability to work independently and as part of a team.
- Experience in a customer service or administrative role is preferred.
- Ability to work under pressure and deliver multiple projects to deadline.
- Strong capability to establish and carry out policies.
- Active validation of work quality.
- Excellent command of spoken and written English.
- Familiarity with handling cryptocurrency transactions is preferred.
- Willingness to adjust to a flexible schedule, including weekend shifts.
Responsibilities:
- Manage client inquiries and requests timely and efficiently.
- Coordinate with internal teams to resolve client issues promptly.
- Maintain accurate client records and databases (Hubspot / Jira).
- Assist with onboarding new clients.
- Provide administrative support as needed.
- Assist the Client Management team with daily/weekly/monthly activities as needed.
- Help identify and drive continuous improvement in production processes.
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