Simple Technology Solutions

👥 11-50 Information Services Consulting Cloud Computing Information Technology💼 Private Company

Simple Technology Solutions is a leading federal-focused digital strategy consultancy specializing in providing cutting-edge solutions to government clients. We leverage our expertise in cloud computing and cybersecurity to deliver impactful results, driving digital transformation within the public sector. Our team combines deep technical skills with a strong understanding of government regulations and best practices. We work collaboratively, emphasizing continuous learning and a supportive work environment. Our technology stack includes key cloud platforms like AWS (including AWS Global Accelerator), Microsoft Azure (with expertise in Microsoft Exchange Online and Office 365 Mail), and a robust security framework encompassing SPF and DMARC. We're proficient in domain management using GoDaddy DNS and utilize tools like Zoom for seamless communication and collaboration. We pride ourselves on our agile development methodologies, fostering an inclusive and innovative culture recognized as a 'Best Place to Work'. We offer flexible remote work opportunities and actively support our employees' growth and well-being. As an 8(a) HUBZone certified company, we're committed to supporting diverse talent and fostering an equitable workplace. Our team comprises experienced professionals and offers mentorship opportunities for those entering the GovCon sector. We're passionate about delivering exceptional value to our clients while maintaining a positive and rewarding environment for our employees. We are constantly growing and adapting to the ever-changing landscape of government technology, seeking to expand our impact on federal digital innovation. Simple Technology Solutions has a strong track record of success, demonstrated by its inclusion in several top company rankings on Crunchbase, highlighting our position within the Washington D.C. consulting and cloud computing industries. Our commitment to excellence, coupled with a robust technological foundation, allows us to consistently deliver top-tier solutions to our federal government partners.

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Jobs at this company:

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🔥 Database Administrator

Posted 7 days ago

🔧 Requirements

Bachelor's of Science Degree or Information Systems or equivalent experience is required
US Citizenship
Database Administrator with experience with PostgreSQL on AWS.
Experience with mission critical, complex environments, high availability and data security regulations for FISMA high environment.
Experience conducting database administration activies such as user account management, database maintenance, updates, data migration, data backups, data security, performance tuning, and upgrades as needed.
Experience with maintenance of data replication solutions.
Experience developing database automations and trusted language extensions.
Experience establishing and maintaining of security and integrity controls.
Collaborate with client technical staff, key partners, developers, product and program management.
Work in an Agile Environment and support multiple agile teams.
Manage and appropriately escalate data related, risks, issues, and challenges.
Address any issues related to database data, security and performance.

💡 Responsibilities

Provides database administration to include but not limited to: database details, database tuning, database query performance analysis, database replication, database schema updates, database backups, database user management, and database reporting of an Amazon Aurora PostgreSQL databases.
Develops automations with Cloud Formation and Lambda to provide consistent and repeatable provisioning, deployments, replication, and reporting.
Works on administration of the Development, Training, and Production databases and supports application deployments that may or may not involve schema updates throughout the environments.
Application of activity and data modeling, transaction/workflow analysis, internal control and risk analysis
Utilize modern business methods and performance measurement techniques
Provide technical direction to personnel performing systems analysis and system/ subsystem development tasks
Coordinate and perform logical and physical systems design
Review and prepare system documents and specifications
Prepare reports, studies, and documentation, deliver presentations, and participate in meetings
Be prepared to provide sound advice as to prioritizing projects or tasks and when to delay
Change and Configuration Management best practices
Enforce quality standards for engineered solutions and promote continuous improvement

Posted 7 days ago

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🔥 Help Desk Lead/Business Analyst

Posted 7 days ago

🔧 Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 5-8 years of experience in a help desk lead, business analyst, or similar role.
Extensive experience using Jira for project management, backlog refinement, and sprint planning.
Proficient in Zendesk for ticketing, reporting, and workflow automation.
Strong understanding of Agile methodologies and experience facilitating/leading Scrum practices.
Exceptional communication and interpersonal skills, capable of engaging various stakeholders effectively.
Analytical mindset with the ability to interpret data, generate insights, and implement process improvements.
Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
Professional proficiency in Spanish is a plus.

💡 Responsibilities

Lead and manage a small team of help desk agents, providing training, mentorship, and performance evaluations to maintain high service standards.
Act as a Scrum Master, facilitating agile ceremonies, creating sprints, managing backlogs, and developing clear and actionable user stories in Jira.
Design and implement processes using Zendesk to effectively handle high call volumes, monitor issue resolution, and generate dynamic reports for stakeholders.
Serve as the primary point of contact for communication between stakeholders, including clients, development teams, and leadership, ensuring accurate requirements gathering and timely updates.
Analyze help desk metric to identify trends, optimize workflows, and recommend process improvements.
Collaborate closely with developers, business analysts, and quality assurance teams to deliver high-quality solutions that meet client expectations.
Develop documentation, standard operating procedures, and training materials for both internal teams and end-users.
Maintain a proactive approach to problem-solving and escalate complex issues when necessary.

Posted 7 days ago

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