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BlueConic

👥 101-250💰 about 3 years agoDatabaseDigital MarketingReal TimePredictive AnalyticsSaaSData IntegrationAnalyticsMarketingData VisualizationSoftware💼 Private Company
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BlueConic is a leading Customer Data Platform (CDP) empowering marketing and growth teams to leverage their data for maximum impact. We provide an industry-first solution that unifies customer data, enabling personalized experiences and driving significant business returns. Our platform is trusted by over 500 businesses globally, including major brands like Forbes, Heineken, and Michelin. We're a rapidly growing SaaS company with a remote-first culture, fostering collaboration and innovation across our global team. Our tech stack includes a robust blend of technologies such as Amazon Web Services (AWS), including AWS Global Accelerator, OpenResty, and various other cloud-based services. We maintain a modern and agile engineering culture emphasizing continuous improvement and innovative solutions. Our focus is on building high-quality software, and providing a supportive and inclusive environment for our team members to thrive. At BlueConic, we're driven by a culture of 'building the dream,' a collective commitment to excellence and inclusivity. We offer a flexible work environment, generous benefits, and substantial opportunities for career growth within a dynamic, international team. We prioritize a work-life balance that supports our team's well-being and encourages diverse perspectives. BlueConic has experienced significant growth, securing substantial funding and expanding our global presence. We're looking for talented individuals to join our team and continue shaping the future of customer data platforms. We're proud to offer competitive salaries, comprehensive benefits packages, and the unique opportunity to work with cutting-edge technologies.

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Jobs at this company:

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🔥 Senior Customer Success Manager
Posted 9 days ago

📍 Mexico City, Monterrey

🧭 Full-Time

🔍 Martech

  • At least 5+ years working in a customer-facing role, such as solutions consultant or customer success, ideally with marketers and for a SaaS-based platform.
  • Fluency in both English and Spanish languages (verbal and written).
  • Experience guiding customers to define use cases and ability to lead customers through strategic discussions.
  • Exposure to front end development concepts such as HTML, CSS, and JavaScript.
  • Hands-on experience working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies.
  • Proven leadership roles in customer partnerships.
  • Excellent written and oral communication skills.
  • Proven capacity to reliably manage multiple projects without falling behind.
  • Passion, enthusiasm, and eagerness to learn.
  • Proficiency with multiple marketing technologies, and the ability to adapt quickly to new software.
  • Guide Enterprise customers through onboarding, which includes defining and setting up initial use cases.
  • Understand customer goals and apply this knowledge to inform and lead success planning, use case planning and roadmapping, and account strategy discussions.
  • Drive solution adoption by providing CDP best practices, diagnosing barriers to adoption, and helping the customer address any obstacles proactively.
  • Build and sustain relationships characterized by expertise, partnership, and empathy with stakeholders and decision makers on your assigned accounts.
  • Provide ongoing use case support and key stakeholder management, including establishing recurring business reviews.
  • Create content and present QBRs and EBRs that highlight the customers use cases, KPIs, and ROI.
  • Identify risks to renewals and collaborate with internal teams to remediate customer concerns.
  • Identify upsell and cross-sell opportunities and partner with Account Management.
  • Manage multiple ongoing projects at varying stages.
  • Solicit customer feedback on product features.

Project ManagementData AnalysisHTMLCSSJavascriptCustomer SuccessSaaS

Posted 9 days ago
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🔥 Gerente Senior de Éxito del Cliente, CDP
Posted 9 days ago

📍 Mexico City or Monterrey

🧭 Full-Time

🔍 Marketing technology

  • At least 5 years of experience in a client-facing role, such as solutions consultant or customer success, ideally with marketers and SaaS platforms.
  • Fluent in English and Spanish, both verbal and written.
  • Experience guiding clients to define use cases and conducting strategic discussions.
  • Exposure to front-end development concepts like HTML, CSS, and JavaScript.
  • Hands-on experience with customer data platforms, digital analytics, and web-based technologies.
  • Proven leadership roles in client partnerships.
  • Excellent written and oral communication skills.
  • Proven ability to manage multiple projects without falling behind.
  • Passion, enthusiasm, and eagerness to learn.
  • Proficiency in various marketing technologies.
  • Guide clients through the onboarding process, including defining and configuring initial use cases.
  • Identify client objectives to inform success planning and action plans for use cases and account strategy discussions.
  • Drive adoption of solutions by providing best practices and diagnosing barriers to adoption.
  • Develop relationships characterized by expertise with stakeholders and decision-makers.
  • Provide ongoing support for use cases and manage key stakeholders, including regular business reviews.
  • Create content and present quarterly reports to highlight customer use cases and ROI.
  • Identify risks for renewals and collaborate to address client concerns.
  • Identify upsell and cross-sell opportunities, managing multiple projects in different stages.
  • Solicit client feedback on product features.

Data AnalysisHTMLCSSJavascriptData managementCustomer SuccessSaaS

Posted 9 days ago
Apply