- Investigate and document property claims including policy review and recorded statements.
- Assign inspections, update reserves, and prepare or review estimates.
- Negotiate settlements and communicate updates or decisions to all stakeholders.
- Ensure claims compliance with all applicable regulations and internal processes.
- Provide technical expertise and act as an SME for Claims-related projects.
- Serve as a resource and mentor for less experienced staff.
- Support catastrophe response as needed, including potential overtime and deployment.
- Lead high-profile and sensitive special investigations involving intricate fraud referrals.