- Scope and estimate first-party homeowners and commercial claims.
- Investigate and evaluate coverage and damage issues.
- Communicate investigation findings to customers.
- Partner with contractors, public adjusters, attorneys, and internal business partners to handle complex claims.
- Identify suspicious losses and recommend SIU review.
- Assist with suspicious-loss investigations when necessary.
- Handle claims in compliance with applicable regulations and internal processes.
- Support catastrophe response as needed, including potential overtime and deployment.