- Oversee daily operations of the BPO team, ensuring invoice processing and related activities are completed accurately, on time, and in compliance with internal policies.
- Conduct weekly review meetings, monitor performance metrics, and provide ongoing training and guidance to strengthen operational excellence.
- Review and approve invoices, vendor statements, and exception cases (Tier 2 escalation) to ensure completeness and compliance.
- Partner with cross-functional teams and vendors to resolve discrepancies and maintain strong supplier relationships.
- Perform regular audits of invoices processed by the BPO team to identify and address errors, gaps, or process inefficiencies.
- Implement corrective actions and share best practices to maintain data integrity and reporting accuracy.
- Develop, refine, and document Standard Operating Procedures (SOPs) to standardize AP processes across regions.
- Collaborate with stakeholders to identify opportunities for continuous improvement and operational consistency.
- Proactively learn and support the development of automation tools to scale AP systems and improve process efficiency.
- Work with IT and systems teams to enhance NetSuite, and related tools, ensuring optimal performance and user experience.
- Deliver internal training sessions to the BPO team and other AP stakeholders on systems, tools (including and NetSuite), and best practices.
- Create resources and documentation to promote operational alignment and upskilling.
- Contribute to ad hoc projects and month-end close tasks to support accurate financial reporting.
- Review and manage Jira tickets, ensuring timely resolution and communication of updates.
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