- Answer inbound and outbound calls for multiple clinics efficiently and professionally.
- Schedule patient appointments in electronic systems according to department protocols.
- Verify and capture patient demographics, insurance, and medical information.
- Address patient questions and provide clinical advice and guidance resources.
- Initiate service recovery to maintain patient satisfaction and clinic relationships.
- Relay information to clinic team members using appropriate messaging systems.
- Maintain patient records and charts while adhering to HIPAA compliance.
Customer serviceData entry