- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in our EMR system based on physician preferences.
- Clearly and concisely document patient requests and pertinent information via EMR.
- Ensure that calls are handled efficiently to attain daily call production goals through appropriate call control.
- Coordinate work efforts with other team members to achieve an efficient workflow within the office.
- Maintain strong knowledge of all site protocols and physician schedules to ensure appropriate information is provided to patients.
- Adhere to all safety policies and procedures and support a culture of high quality and customer service.
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