USAAJOBSWD

If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our   HR CCPA - Notice at Collection   here.

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🔥 Business Advisor Senior
Posted about 8 hours ago

📍 United States

💸 85040.0 - 162550.0 USD per year

🔍 Financial Services

  • Minimum 6 years' project management, process consulting, or business optimization planning experience within the financial services industry.
  • Deep domain knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.
  • Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including leading performance and profitability, in adherence to guidelines.
  • Knowledgeable in the applications of Agile process and procedures.
  • Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
  • Experience in developing communications and delivering key information to partners and all levels of management to influence decisions centered around business optimization.
  • Advanced knowledge of Microsoft Office.
  • Identify compliance and/or profit growth opportunities and provides guidance on procedure and operational improvements to influence business optimization.
  • Lead teams and own project management action plans, business rules analysis and development, product development and service delivery.
  • Collaborate with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.
  • Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
  • Coordinate training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.
  • May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues
  • Monitor, develop and communicate audit testing, control testing and examination requests.
  • Assist with development and management of operational reporting and provides trend analyses and solutions.
  • Ensures risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

Project ManagementSQLAgileBusiness AnalysisBusiness IntelligenceSalesforceSharePointBusiness OperationsCommunication SkillsMicrosoft OfficeWritten communicationDocumentationComplianceMS OfficeReportingTrainingCross-functional collaborationRisk ManagementStakeholder managementProcess improvementCRMFinancial analysisChange Management

Posted about 8 hours ago
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📍 United States

💸 43680.0 - 63770.0 USD per year

🔍 Financial Services

  • High School Diploma or General Equivalency Diploma required.
  • 1 year of combined customer contact, sales, or collections experience in the financial services industry.
  • Strong verbal and written communication skills.
  • Uses established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
  • Makes outbound phone calls to delinquent members across all USAA product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
  • Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
  • With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
  • Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within USAA standards.
  • Under close supervision, completes required account verification and account maintenance. Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
  • Collaborates with team members to resolve issues and identify appropriate issues for escalation.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Communication SkillsCustomer serviceNegotiationWritten communicationInterpersonal skillsProblem-solving skillsAccount ManagementVerbal communicationActive listeningData entryRelationship managementSales experience

Posted about 8 hours ago
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