- Partner with the Prime Sales team to understand customer warehouse layouts, throughput requirements, integration complexity, and geographic deployment constraints.
- Define implementation strategies for AMR, AS/RS, and software deployments, factoring in site infrastructure, racking configurations, and network readiness.
- Develop high-level project timelines and resource estimates to support proposals and SOW development.
- Lead the Sales-to-Delivery handover process, ensuring all contractual commitments, scope boundaries, and customer expectations are clearly documented and understood.
- Establish the project charter, RACI, communication protocols, and cadenced governance structure.
- Monitor progress against timelines, budget, and milestone commitments; proactively surface risks and drive resolution.
- Own the customer readiness checklist: floor markings, charging station placement, Wi-Fi infrastructure, dock door configurations, and safety zone layouts.
- Coordinate with Prime's Supply Chain team on AMR, shuttle, and robotic arm lead times.
- Oversee robot commissioning, software deployment, and end-to-end system testing across AMR fleets, AS/RS, pick stations, and PES integrations.
- Drive project closure: final ticket resolution, handover documentation, customer signoffs, and transition to Prime's Client Services team.
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