- Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones.
- Lead regular Business Reviews that connect solution usage to business outcomes and surface expansion opportunities.
- Advise customers on use cases, product capabilities, and industry best practices.
- Own onboarding and drive adoption through health checks, success plans, and outcome reviews.
- Coordinate Sales, Professional Services, Support, and Product teams throughout the customer relationship.
- Identify and progress expansion opportunities in partnership with Sales.
- Own renewals, forecast accurately, surface churn risk, and protect the customer base.
- Share customer feedback with Product and partner on feature prioritization.
- Escalate customer risks and issues early and coordinate mitigation.
- Develop working fluency in Redpoint solutions to advise on use-case design and data foundations for AI and personalization.
Project ManagementAccount ManagementStakeholder management+1 more