Marchay

👥 11-50Travel💼 Private Company
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Marchay is a leading luxury travel service and community, providing bespoke trip planning and execution for discerning travelers. We've earned recognition from top publications for our unique, membership-based model, offering unparalleled access and personalized service. Our dedicated Senior Travel Advisors and their teams manage every detail, from booking private villas and first-class airfare to securing preferred partner benefits at over 1,200 hotels worldwide. Our tech stack supports this high-touch service with a robust infrastructure. We leverage technologies like WordPress, Google Tag Manager, Google Analytics, and DoubleClick.Net for efficient operations and data-driven insights. Security is paramount; we employ SSL by Default, HSTS, and SPF to ensure member data is protected. Our platform is also mobile-friendly, enhancing the client experience. We're committed to continuous improvement and embrace innovative technologies to enhance our members' journeys. We're a growing company (11-50 employees) with a collaborative and dynamic work environment. We value creativity, attention to detail, and a passion for providing exceptional service. Our team is made up of highly experienced travel professionals and we offer a rewarding work experience, including top compensation and benefits packages. We're also seeking passionate individuals to help shape the future of luxury travel with us. Marchay is a company built on trust and innovation. We're looking for individuals who share our values and commitment to excellence. We continue to grow and seek talented professionals to join our team as we expand our services and member base.

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🔥 Luxury Travel Advisor
Posted 13 days ago

📍 North America

🔍 Luxury Travel

  • Minimum 2+ years in luxury travel planning
  • Comfortable managing 30-40 trips at once
  • Proficient in CRM systems and itinerary tools
  • Deep knowledge of luxury hotels and premium air travel
  • Research, book, and execute luxury travel experiences
  • Build strong relationships with high-end travelers
  • Stay informed about top-tier hotels, experiences, and travel trends
  • Work directly with global partners
  • Collaborate with team to customize itineraries
  • Provide targeted travel intelligence

SalesforceCommunication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsTime ManagementResearchNegotiation skillsClient relationship managementData entryRelationship managementCRMCustomer support

Posted 13 days ago
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📍 North America

🔍 Travel

  • Minimum 4+ years in luxury travel planning, with experience managing clients and teams
  • Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
  • You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
  • Adept at guiding Travel Advisors, fostering their growth and independence
  • Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
  • Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support
  • Spearhead your team’s research on destinations, activities, dining experiences, etc.
  • Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
  • Work directly with hotels, villa suppliers, DMCs and local fixers globally
  • Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
  • Seek out solutions off the books when needed
  • Guide and mentor Travel Advisors, ensuring excellence in execution and service
  • Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
  • Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
  • Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
  • Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes

LeadershipProject ManagementSalesforceProblem SolvingCustomer serviceMentoringResearchClient relationship managementRelationship managementTeam managementStrategic thinkingCRM

Posted 2 months ago
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