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🔍 Travel
🏢 Company: Marchay👥 11-50Travel
- Minimum 4+ years in luxury travel planning, with experience managing clients and teams
- Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
- You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
- Adept at guiding Travel Advisors, fostering their growth and independence
- Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
- Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support
- Spearhead your team’s research on destinations, activities, dining experiences, etc.
- Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
- Work directly with hotels, villa suppliers, DMCs and local fixers globally
- Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
- Seek out solutions off the books when needed
- Guide and mentor Travel Advisors, ensuring excellence in execution and service
- Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
- Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
- Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
- Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes
LeadershipProject ManagementSalesforceProblem SolvingCustomer serviceMentoringResearchClient relationship managementRelationship managementTeam managementStrategic thinkingCRM
Posted 2 months ago
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