ICE Consulting

ICE Consulting is a leading Managed IT Services company headquartered in Silicon Valley, specializing in comprehensive IT solutions for small to medium-sized enterprises since 1996. With a focus on network security, systems engineering, and dedicated support, we are committed to driving the success of our clients and are currently seeking passionate professionals to join our team.

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đź“Ť United States

🔍 Managed IT Services

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Minimum of 7 years of experience in IT infrastructure management, preferably in a managed services environment.
  • Proven experience in customer service management focusing on client satisfaction.
  • Strong technical background in IT infrastructure technologies, including networking, servers, storage, and virtualization.
  • Experience with IT service management (ITSM) tools and processes, such as ITIL.
  • Strong leadership and team management skills.

  • Manage and oversee the delivery of IT services to clients, ensuring adherence to service level agreements (SLAs) and quality standards.
  • Provide excellent customer services for managed services to existing clients exceeding SLA commitments.
  • Lead a team of IT professionals to deliver exceptional service.
  • Develop and maintain strong relationships with clients to align IT services with their business needs.
  • Monitor IT infrastructure performance for optimization and compliance with industry standards.

LeadershipCollaborationCustomer serviceMultitaskingCompliance

Posted 2024-11-08
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đź“Ť United States

🔍 Cybersecurity

  • Bachelor’s Degree in Information Security, Computer Science, or related field (or equivalent work experience).
  • 7-10 years in cybersecurity, with at least 3-5 years in a SOC leadership role and experience managing compliance programs.
  • Certifications preferred: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), GIAC Certified Incident Handler (GCIH).
  • Deep understanding of SOC operations, including incident detection, response, and remediation.
  • Experience working with security tools such as SIEM, IDS/IPS, firewalls, vulnerability management systems, and endpoint protection platforms.
  • Knowledge of common cybersecurity frameworks such as NIST, ISO 27001, COBIT, and familiarity with laws like GDPR, CCPA, HIPAA.
  • Familiarity with cloud security (AWS, Azure, GCP) and securing hybrid environments.
  • Experience with automation and orchestration tools (e.g., SOAR platforms) is a plus.
  • Proven experience in ensuring compliance with security standards and regulations (e.g., ISO 27001, PCI-DSS, SOC 2, GDPR, HIPAA).
  • Ability to develop, implement, and manage security policies and procedures aligned with regulatory frameworks.
  • Experience with internal and external audits, risk assessments, and regulatory reporting.
  • Strong leadership and management skills, with the ability to mentor and lead a high-performing SOC team.
  • Excellent written and verbal communication skills for interacting with senior leadership and regulatory authorities.
  • Strong organizational and project management skills to handle multiple compliance initiatives simultaneously.
  • Ability to work under pressure and manage security incidents in a fast-paced environment.
  • Analytical and problem-solving skills to assess security risks and recommend solutions.

  • Lead and manage a team of SOC analysts and engineers to ensure 24/7 monitoring, detection, and response to security incidents.
  • Oversee the design, implementation, and continuous improvement of security monitoring tools and technologies (e.g., SIEM, IDS/IPS, firewalls, endpoint protection).
  • Ensure timely and accurate triage, investigation, and response to security incidents.
  • Develop, implement, and maintain incident response playbooks, procedures, and escalation processes.
  • Provide leadership during major security incidents, including coordination with internal and external stakeholders.
  • Regularly report on security incidents, trends, and overall SOC performance to senior management.
  • Ensure compliance with regulatory requirements and industry standards such as ISO 27001, GDPR, HIPAA, PCI-DSS, SOC 2, and others as applicable.
  • Develop, implement, and maintain security policies, procedures, and controls to meet compliance requirements.
  • Conduct internal security audits and risk assessments, ensuring alignment with security frameworks and regulatory requirements.
  • Coordinate with legal, HR, and other departments to address compliance and regulatory issues.
  • Manage third-party security assessments, audits, and certifications.
  • Stay up-to-date with evolving regulations, compliance requirements, and security best practices.
  • Act as a liaison between the SOC team and business units to align security operations with organizational goals.
  • Work closely with IT, DevOps, and other departments to ensure security is integrated into the organization’s technology and business processes.
  • Provide training and awareness programs to staff on security policies and compliance.

AWSLeadershipProject ManagementCybersecurityGCPAzureCommunication SkillsCollaboration

Posted 2024-10-15
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đź“Ť Pakistan

🔍 IT Services

  • Minimum of 3 years of professional experience in business development or telemarketing.
  • Experience selling consulting/professional services or software products, preferably in the IT services sector.
  • Bachelor's degree or equivalent experience preferred.
  • Strong verbal and written communication skills with the ability to engage C-level and technical audiences.
  • Proven track record in leveraging sales and business development best practices.
  • Extensive network of contacts and strong networking skills are advantageous.
  • Familiarity with CRM, ERP, or CMS applications required.
  • Flexibility to work night shifts (9 PM - 6 AM Pakistan Time).

  • Develop and execute a cohesive sales and business development strategy for IMS/MSP solutions.
  • Engage with clients and prospects to craft tailored solution strategies, ensuring accountability for set revenue and financial goals.
  • Collaborate with internal leaders to identify and foster strategic partnerships.
  • Demonstrate thought leadership regarding trends and opportunities in the IMS/MSP market.
  • Understand and influence end-user decision-making to maximize revenue and market adoption.
  • Lead change management initiatives and oversee demand generation and lead qualification.
  • Respond to RFPs and compose sales proposals aimed at securing long-term consulting contracts.
  • Engage with C-level executives to effectively present and sell our services.
  • Conduct cold calling and manage outbound calls to potential customers.
  • Utilize customized sales strategies and maintain a record of calls through our CRM system.
  • Answer customer inquiries and guide them through the purchasing process.
  • Maintain an organized record of calls and interactions, ensuring timely follow-ups.

LeadershipBusiness DevelopmentStrategyBusiness developmentCommunication Skills

Posted 2024-10-15
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