Applyđź“Ť United States
🔍 Managed IT Services
- Bachelor’s degree in information technology, Computer Science, or related field.
- Minimum of 7 years of experience in IT infrastructure management, preferably in a managed services environment.
- Proven experience in customer service management focusing on client satisfaction.
- Strong technical background in IT infrastructure technologies, including networking, servers, storage, and virtualization.
- Experience with IT service management (ITSM) tools and processes, such as ITIL.
- Strong leadership and team management skills.
- Manage and oversee the delivery of IT services to clients, ensuring adherence to service level agreements (SLAs) and quality standards.
- Provide excellent customer services for managed services to existing clients exceeding SLA commitments.
- Lead a team of IT professionals to deliver exceptional service.
- Develop and maintain strong relationships with clients to align IT services with their business needs.
- Monitor IT infrastructure performance for optimization and compliance with industry standards.
LeadershipCollaborationCustomer serviceMultitaskingCompliance
Posted 2024-11-08
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