Consult with customers by phone or video to understand their home, project goals, and comfort needs.
Utilize proprietary design software and internal tools to build and evaluate heating and cooling system recommendations.
Explain the trade-offs between comfort, cost, efficiency, aesthetics, and installation complexity clearly to customers.
Ask thoughtful questions to guide customers toward equipment that best fits their priorities.
Prepare accurate design summaries to ensure orders are finalized correctly.
Support customers through the decision-making process to ensure they feel informed and confident.
Problem SolvingCustomer service
About Alpine Home Air Products
Alpine Home Air Products pioneered online HVAC sales in 2002. You will join a team transforming how homeowners select heating and cooling solutions. We aim to move Americans toward high-efficiency, all-electric systems. Your work will reduce fossil fuel dependency and slow global warming. We make the shopping experience easy and enjoyable, driving customer satisfaction through operational excellence. Our Blueridge brand offers comprehensive mini-split product lines. We take a design-first approach, focusing on people, spaces, and constraints. You will contribute to a harmonious win for customers, team members, the company, and the environment. Join us in shaping the future of home comfort.
How We Work
You will thrive in our culture of innovation. We were the first e-commerce company to sell pro-grade HVAC units directly to homeowners. Your unique abilities will align with opportunities for growth and flourishing. We prioritize a harmonious win for all parties involved. You will work in a positive, optimistic, and results-oriented environment. Many roles offer remote or hybrid work options. We trust you to deliver exceptional results. Your contributions will directly impact our mission and customer experience. We provide all necessary computer equipment for remote positions. You will work with a team of forward-thinking innovators. Expect to solve complex problems and build trust through insight.
Technology at Alpine Home Air Products
Our technical backend is highly sophisticated, supporting 20+ years of operational excellence. You will contribute to a complete transformation of our front-end experience. This includes a full website redesign and a next-generation System Selector tool. We are also crafting a content-driven buyer education platform. For Systems Design Consultants, you will use modern tools, including AI, to enhance learning and clear thinking. As a Senior UX/UI Designer, you will lead UX strategy, visual design, and interface systems. You will build our design system and redesign mobile-first user journeys. Your work will directly reduce customer acquisition costs and increase trust. We value iterative design, prototyping, and data-informed decisions. You will work directly with developers in a product environment. Our goal is to simplify complex decision flows into intuitive user journeys. Your skills will shape our front-end identity.
Why Join Us
Shape the future of sustainable home comfort by promoting high-efficiency HVAC.
Contribute to a major front-end experience transformation, including a website redesign and innovative tools.
Work with modern tools, including AI, to solve complex problems and design intuitive solutions.
Join a pioneer in HVAC e-commerce with 20+ years of operational excellence and a customer satisfaction average of 4.85 out of 5.00.
Benefits & Perks
Group health insurance plus health savings account
401k with company match (50% of every dollar saved up to 2% of income)
Paid time off and paid holidays
Life insurance and short-term disability
Paid educational and professional development training