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Float.com

Float.com is the team behind Float, the leading resource planner designed for asynchronous remote work. With a fully remote workforce spread across various countries, the company is self-funded, profitable, and focused on helping teams effectively manage their time.

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👥 5001-10000💰 $2.7m Post-IPO Equity on 2021-08-23Developer PlatformBiotechnologyMedical Device
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🔥 Customer Success Specialist (EMEA)
Posted 2024-11-07

📍 Europe, the Middle East, Africa

🧭 Full-Time

💸 85272 USD per year

🔍 B2B SaaS

  • Customer Success Experience: Proven experience supporting SMB and mid-market customers in a B2B SaaS environment, and passion about empowering customers through knowledge-sharing.
  • Familiarity with Success Tools: Proficient in CRMs and helpdesk tools (HubSpot, Intercom, Metabase, Gong, Zoom, Calendly).
  • Effective Communicator: Strong written and live communication skills that showcase empathy, understanding, as well as deliver customer value.
  • Located in EMEA: Must be based in Europe, the Middle East, or Africa to support clients in those timezones.
  • Comfortable working autonomously, with strong async communication skills using tools like Slack, Loom, and Linear.

  • Become a Float Product Expert: Gain deep knowledge of Float's features, functionality, and best practices.
  • Understand Customer Needs: Learn about customer workflows and resource management challenges to provide relevant support.
  • Provide Video Call Support: Support customers directly via video calls, enhancing their experience with personalized assistance.
  • Resolve Customer Issues: Manage conversations from initial contact to resolution across email, chat, and video.
  • Collaborate with Customer Success Managers: Share insights from customer interactions with the CSM team to drive customer success and inform product improvement.
  • Own Client Relationships: Build and nurture meaningful connections with clients to support their long-term success.
  • Create Customer Success Content: Develop resources like training materials and rollout timelines to empower customers in using Float.
  • Onboard Qualified SMBs: Lead the onboarding process for SMB customers, ensuring a smooth introduction to Float and its capabilities.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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🔥 Site Reliability Engineer
Posted 2024-09-20

📍 Australia, Mexico, Italy, Nigeria, Canada, USA

🧭 Full-Time

💸 167471 USD per year

🔍 Software

  • An senior-level understanding of how SRE operates as an enabling team.
  • A very good understanding of Service Level Objectives (SLOs).
  • Extensive knowledge of Kafka administration.
  • Working experience with Terraform, Bash, and a programming language (ideally PHP, NodeJS, or Python).
  • Experience with Kubernetes and Google Cloud Platform (GCP) is highly valued.
  • Previous remote experience and comfort with asynchronous communication tools like Slack, Loom, and Linear.

  • Continue supporting the regular maintenance of all the engineering systems.
  • Identify areas requiring support to scale.
  • Improve service resilience within product and engineering teams.
  • Optimize monitoring and observability stack with standardized tools and configurations.
  • Understand Float’s SLOs and build SLO patterns and procedures.
  • Build a disaster recovery program using chaos engineering techniques.
  • Migrate deployment configurations to a global single source of truth.
  • Expand infrastructure across multiple regions.

PHPPythonBashGCPKafkaKubernetesTerraform

Posted 2024-09-20
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