- Create and maintain scalable workflows to improve process automation.
- Assist Managers and Directors with day-to-day operational activities.
- Develop and maintain standard operating procedures (SOPs) for routine processes.
- Monitor daily operational activities and identify anomalies requiring investigation or resolution.
- Maintain and process repetitive and routine tolling-related work with a high level of accuracy and quality.
- Perform thorough analysis of large volumes of data and document findings in a clear, actionable format for management and customers.
- Track, maintain, and update company and team performance metrics and statistics.
- Analyze operational trends and provide insights to support business decisions and process improvements.
- Serve as a subject matter expert (SME) on tolling systems and processes.
- Troubleshoot operational issues and coordinate timely resolution by partnering with internal teams and external stakeholders.
SQLData AnalysisMicrosoft Power BI+2 more