- Receive and process allegations from multiple sources.
- Perform initial assessments of complaints to determine jurisdiction and routing.
- Analyze allegations involving fraud, waste, abuse, mismanagement, misconduct, and other violations.
- Research complaints using agency databases and public records.
- Maintain complete and accurate records in official electronic systems.
- Prepare written summaries, reports, and correspondence.
- Review complaint documentation for completeness.
- Prioritize complaints based on risk and urgency.
- Coordinate with investigators and other stakeholders.
- Maintain confidentiality of sensitive information.