RP Pro Services

👥 51-100 Consulting Information Technology Web Design💼 Private Company

RP Professional Services, LLC is a rapidly growing, Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Ashburn, Virginia. Specializing in government consulting, the firm is dedicated to supporting U.S. Federal agencies through mission support and technology integration, emphasizing Excellence, Value, and Flexibility.

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Jobs at this company:

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🔥 Help Desk Associate

Posted 8 days ago

📍 United States

🔧 Requirements

High school diploma or equivalent; additional technical certifications preferred.
Minimum of 1 year of experience in a customer service or IT support role.
Strong troubleshooting skills with the ability to resolve common hardware and software issues.
Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms for tracking and reporting.
Excellent communication skills and ability to provide clear instructions to non-technical users.
Must be eligible to undergo and pass a Public Trust clearance.

💡 Responsibilities

Provide first-line support for technical issues, resolving or escalating as needed.
Respond to help desk tickets, emails, and phone inquiries in a timely and professional manner.
Assist users with hardware, software, and network troubleshooting.
Guide users through basic troubleshooting steps and provide clear instructions to resolve common IT problems.
Document incidents, solutions, and resolutions accurately in the ticketing system.
Maintain accurate records of all help desk inquiries, documenting the problem description, resolution steps, and final status.
Track and monitor all reported issues through resolution, providing timely updates to users.
Assist in establishing, modifying, or disabling user accounts in alignment with security policies.
Contribute to the development and maintenance of a Help Desk Guide, ensuring FAQs and common issue resolutions are regularly updated.
Provide proactive updates to users on the status of their inquiries and participate in customer satisfaction initiatives.
Collaborate with IT teams to escalate complex issues and track progress to resolution.
Support onboarding activities by setting up new user accounts, configuring workstations, and installing required software.

Posted 8 days ago

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🔥 Customer Service Manager

Posted 8 days ago

📍 United States

🔧 Requirements

Bachelor’s degree in Business Administration, IT Management, or a related field.
Minimum of 5 years of experience in a customer service management role or similar leadership position.
Proven experience managing customer service teams in IT support or technical environments.
Strong leadership, communication, and problem-solving skills.
Must be eligible for a Public Trust Clearance

💡 Responsibilities

Oversee day-to-day customer service operations, ensuring timely and effective resolution of user inquiries.
Manage a team of help desk associates, providing leadership, mentorship, and performance feedback.
Develop and implement customer service policies, procedures, and standards to improve support outcomes.
Monitor ticketing systems to ensure issues are tracked, escalated, and resolved within established service levels.
Conduct regular reviews of aged tickets and provide proactive updates to end-users.
Establish customer satisfaction metrics, conduct surveys, and implement improvements based on user feedback.
Collaborate with technical teams to address recurring issues and identify process improvements.
Create and maintain comprehensive documentation, including user guides, FAQs, and escalation procedures.
Train new staff on customer service best practices and the use of ticketing systems.
Participate in disaster recovery planning, ensuring customer service continuity during high-impact events.

Posted 8 days ago

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🔥 Data Management Technician

Posted 8 days ago

📍 United States

🔧 Requirements

Proficiency in data management tools such as Excel, Access, or Google Sheets.
Experience working with database platforms like SQL or Microsoft SQL Server for querying and data maintenance.
Strong organizational skills and attention to detail.
Ability to manage multiple data sets and identify inconsistencies.
Familiarity with data entry standards, data security practices, and quality control.
High school diploma or equivalent; additional technical certifications are a plus.
Minimum of 2 years of experience in data entry, data management, or administrative support roles.
Strong data entry skills with a proven ability to maintain accuracy and completeness.
Must be eligible for a Public Trust Clearance

💡 Responsibilities

Perform data entry, data cleansing, and data validation tasks to ensure accurate records.
Assist in organizing and structuring data to improve accessibility and usability.
Maintain and update data records, ensuring alignment with established data standards.
Identify data discrepancies, errors, or inconsistencies and resolve them efficiently.
Support data migration efforts by preparing and transferring data between systems.
Assist data managers and analysts with data extraction, reporting, and analysis tasks.
Document data management processes, workflows, and standard operating procedures (SOPs).
Collaborate with IT and business teams to support data integrity initiatives.
Respond to data-related inquiries and provide guidance on data best practices.

Posted 8 days ago

Posted 9 days ago

Posted 9 days ago

🔥 DevOps Engineer

Posted 9 days ago

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🔥 Automation Engineer

Posted 9 days ago

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🔥 DevOps Lead

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🔥 QA Tester

Posted about 2 months ago

📍 United States

🔍 Government Consulting

🔧 Requirements

2-4 years of hands-on experience with Salesforce QA.
Salesforce Certified Administrator Certification.
Strong understanding of Salesforce platform, including Salesforce Experience Cloud.
Proficiency in creating concise test scripts for user stories.
Knowledge of Salesforce integration patterns and best practices.
Ability to work independently and as part of a team.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills

💡 Responsibilities

Conduct end-to-end testing of Salesforce Solutions, including configuration and Customization (APEX classes, Triggers, Visualforce pages, Lightning Web components, etc.)
Execute test cases using Salesforce testing tools and frameworks.
Participate in daily scrum meetings, analyze assigned user stories, identify/resolve gaps in functional user stories/business requirements.
Adhere to defined testing standards and develop well-structured, maintainable, and easy-to-understand test scripts and documentation.
Collaborate with Product Owners to conduct User Acceptance Testing (UAT) post-deployment and ensure all requirements are met.
Document and report defects, and work with developers to resolve them.

Posted about 2 months ago

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🔥 Growth Manager

Posted 5 months ago

📍 United States

🧭 Full-Time

🔍 Government consulting

🔧 Requirements

Bachelor’s degree in a related field, or a combination of equivalent education and experience.
Military experience may be considered in lieu of the educational requirements.
5 years of experience required.
Ability to collaborate within the broader RP BD Team and across business units.
Experience with a growth organization to respond to federal requirements.
Ability to work for any US employer without requiring sponsorship.
Detail-oriented with the ability to interpret large amounts of information.
Strong verbal and written communication skills.
Energy, drive, and dedication to overcome obstacles.
Ability to work evenings and weekends when required.

💡 Responsibilities

Grow RP’s base of US federal business by supporting the entire business development process.
Track, categorize, score, and continuously monitor new business opportunities from various sources.
Collaborate with the Growth organization to respond to task orders across RP’s Contract Vehicles.
Research priority agencies, programs, and contacts to support agency leads on business development activities.
Uphold RP’s standard operating procedures for business development.
Support ongoing capture and partnership activities.
Maintain broad knowledge of current market conditions and customers.
Prepare for meetings with partners, teammates, and customers by drafting correspondence and scheduling.
Represent RP at events and report back on findings.
Create content for proposals, presentations, pitches, and events.

Business DevelopmentCollaborationMarket ResearchStakeholder management

Posted 5 months ago

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