RP Pro Services

👥 51-100 Consulting Information Technology Web Design💼 Private Company

RP Professional Services, LLC is a rapidly growing, Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Ashburn, Virginia. Specializing in government consulting, the firm is dedicated to supporting U.S. Federal agencies through mission support and technology integration, emphasizing Excellence, Value, and Flexibility.

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Jobs at this company:

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🔥 Help Desk Associate

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 IT Support

🔧 Requirements

High school diploma or equivalent; additional technical certifications preferred.
Minimum of 1 year of experience in a customer service or IT support role.
Strong troubleshooting skills with the ability to resolve common hardware and software issues.
Experience using ticketing systems such as ServiceNow, Jira, or other similar platforms for tracking and reporting.
Excellent communication skills and ability to provide clear instructions to non-technical users.
Must be eligible to undergo and pass a Public Trust clearance.
Experience supporting government or healthcare IT environments preferably the Department of Veterans Affairs.
Certifications such as CompTIA A+, CompTIA Security+, or ITIL Foundation.

💡 Responsibilities

Provide first-line support for technical issues, resolving or escalating as needed.
Respond to help desk tickets, emails, and phone inquiries in a timely and professional manner.
Assist users with hardware, software, and network troubleshooting.
Guide users through basic troubleshooting steps and provide clear instructions to resolve common IT problems.
Document incidents, solutions, and resolutions accurately in the ticketing system.
Maintain accurate records of all help desk inquiries, documenting the problem description, resolution steps, and final status.
Track and monitor all reported issues through resolution, providing timely updates to users.
Assist in establishing, modifying, or disabling user accounts in alignment with security policies.
Contribute to the development and maintenance of a Help Desk Guide, ensuring FAQs and common issue resolutions are regularly updated.
Provide proactive updates to users on the status of their inquiries and participate in customer satisfaction initiatives.
Collaborate with IT teams to escalate complex issues and track progress to resolution.
Support onboarding activities by setting up new user accounts, configuring workstations, and installing required software.

Posted about 2 months ago

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🔥 Customer Service Manager

Posted about 2 months ago

📍 United States

🔍 IT support

🔧 Requirements

Bachelor’s degree in Business Administration, IT Management, or a related field. Equivalent experience may be considered.
Minimum of 5 years of experience in a customer service management role or similar leadership position.
Proven experience managing customer service teams in IT support or technical environments.
Strong leadership, communication, and problem-solving skills.
Must be eligible for a Public Trust Clearance
Experience supporting government or healthcare IT environments.
Experience supporting the Department of Veterans Affairs.
Familiarity with ITIL frameworks and customer service best practices.
Experience using ticketing systems such as ServiceNow, Jira, or similar platforms.
Certifications such as ITIL Foundation, HDI Support Center Manager, or equivalent.

💡 Responsibilities

Oversee day-to-day customer service operations, ensuring timely and effective resolution of user inquiries.
Manage a team of help desk associates, providing leadership, mentorship, and performance feedback.
Develop and implement customer service policies, procedures, and standards to improve support outcomes.
Monitor ticketing systems to ensure issues are tracked, escalated, and resolved within established service levels.
Conduct regular reviews of aged tickets and provide proactive updates to end-users.
Establish customer satisfaction metrics, conduct surveys, and implement improvements based on user feedback.
Collaborate with technical teams to address recurring issues and identify process improvements.
Create and maintain comprehensive documentation, including user guides, FAQs, and escalation procedures.
Train new staff on customer service best practices and the use of ticketing systems.
Participate in disaster recovery planning, ensuring customer service continuity during high-impact events.

Posted about 2 months ago

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🔥 Data Management Technician

Posted about 2 months ago

📍 United States

🔍 IT

🔧 Requirements

Proficiency in data management tools such as Excel, Access, or Google Sheets.
Experience working with database platforms like SQL or Microsoft SQL Server for querying and data maintenance.
Strong organizational skills and attention to detail.
Ability to manage multiple data sets and identify inconsistencies.
Familiarity with data entry standards, data security practices, and quality control.
High school diploma or equivalent; additional technical certifications are a plus.
Minimum of 2 years of experience in data entry, data management, or administrative support roles.
Strong data entry skills with a proven ability to maintain accuracy and completeness.

💡 Responsibilities

Perform data entry, data cleansing, and data validation tasks to ensure accurate records.
Assist in organizing and structuring data to improve accessibility and usability.
Maintain and update data records, ensuring alignment with established data standards.
Identify data discrepancies, errors, or inconsistencies and resolve them efficiently.
Support data migration efforts by preparing and transferring data between systems.
Assist data managers and analysts with data extraction, reporting, and analysis tasks.
Document data management processes, workflows, and standard operating procedures (SOPs).
Collaborate with IT and business teams to support data integrity initiatives.
Respond to data-related inquiries and provide guidance on data best practices.

SQLData AnalysisMicrosoft AccessMicrosoft SQL ServerMicrosoft ExcelData entryQuality AssuranceData modelingData management

Posted about 2 months ago

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🔥 Data Manager

Posted about 2 months ago

📍 United States

🔧 Requirements

Proficiency in SQL for data querying and manipulation.
Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
Familiarity with data integration tools and ETL frameworks.
Strong understanding of data governance frameworks and data quality standards.
Ability to interpret and implement data security controls in compliance with federal regulations.
Bachelor’s degree in Data Science, Information Systems, or a related field. Equivalent experience may be considered.
Minimum of 5 years of experience in data management, data governance, or related roles.
Strong understanding of data governance frameworks, data quality standards, and data privacy regulations.
Experience managing large data sets, including data modeling, data warehousing, and ETL processes.
Strong collaboration skills and ability to engage with technical and non-technical stakeholders.
Must be eligible for a Public Trust Clearance

💡 Responsibilities

Develop and implement data management strategies, ensuring alignment with VA objectives and industry best practices.
Oversee data governance processes, ensuring data integrity, security, and quality.
Manage data architecture, ensuring proper data flow, storage, and accessibility.
Collaborate with technical teams to develop data models, schemas, and metadata strategies.
Establish data quality controls and validation processes to ensure accuracy and consistency.
Create and maintain comprehensive data documentation, including data dictionaries, standards, and policies.
Lead data migration efforts, ensuring data is securely transferred, transformed, and validated.
Provide technical guidance to teams on data integration, data warehousing, and data pipeline strategies.
Collaborate with stakeholders to define data requirements and ensure data assets align with mission objectives.
Develop and maintain dashboards, reports, and visualizations to support data-driven decision-making.

Posted about 2 months ago

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🔥 Data Engineer

Posted about 2 months ago

📍 United States

🔍 IT Consulting

🔧 Requirements

Proficiency in data management tools such as Excel, Access, or Google Sheets.
Experience working with database platforms like SQL or Microsoft SQL Server for querying and data maintenance.
Strong organizational skills and attention to detail.
Ability to manage multiple data sets and identify inconsistencies.
Familiarity with data entry standards, data security practices, and quality control.
High school diploma or equivalent; additional technical certifications are a plus.
Minimum of 2 years of experience in data entry, data management, or administrative support roles.
Strong data entry skills with a proven ability to maintain accuracy and completeness.
Must be eligible for a Public Trust Clearance

💡 Responsibilities

Design, develop, and maintain data pipelines to ingest, transform, and load data from various sources.
Develop ETL processes to support data integration across platforms and systems.
Optimize data pipelines for performance, scalability, and data quality.
Collaborate with data scientists, analysts, and stakeholders to understand data needs and ensure efficient data delivery.
Implement data validation processes to ensure accuracy, consistency, and completeness.
Develop and maintain data models and schemas to support data warehousing solutions.
Ensure data security and compliance with VA policies and federal data regulations.
Create documentation for data engineering processes, workflows, and best practices.

Posted about 2 months ago

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🔥 DevOps Engineer

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Technology Consulting

🔧 Requirements

Proficiency in DevOps tools such as Jenkins, Azure DevOps, GitLab CI/CD, or similar platforms.
Strong experience with cloud platforms such as AWS, Azure, or GCP.
Expertise in Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
Solid experience with container technologies (e.g., Docker, Kubernetes).
Strong scripting skills in Python, Bash, or PowerShell.
Familiarity with configuration management tools such as Ansible, Puppet, or Chef.
Understanding of Agile development principles and version control systems such as Git.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in a DevOps, Automation, or related engineering role.
Experience deploying and maintaining CI/CD pipelines in production environments.
Hands-on experience designing scalable cloud architectures.
Strong collaboration skills and ability to work with cross-functional teams.
Must be eligible to undergo and pass a Public Trust clearance.

💡 Responsibilities

Design, develop, and maintain CI/CD pipelines to support automated software deployments and integrations.
Collaborate with developers, system administrators, and infrastructure teams to implement DevOps best practices.
Build and manage cloud-based infrastructure (AWS, Azure, or similar) using Infrastructure as Code (IaC) principles.
Establish and maintain automated monitoring, alerting, and reporting systems to ensure platform stability and performance.
Manage containerized environments using Docker, Kubernetes, or similar orchestration platforms.
Develop scripts for automation tasks, including configuration management and system provisioning.
Troubleshoot complex deployment issues and ensure production environments maintain uptime, security, and scalability.
Support Agile development processes, including sprint planning, code reviews, and deployment strategy

Posted about 2 months ago

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🔥 Automation Engineer

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Technology Consulting

🔧 Requirements

Proficiency in scripting languages such as Python, Bash, or PowerShell.
Experience with automation tools such as Ansible, Puppet, or Chef.
Knowledge of CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.
Strong understanding of Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
Familiarity with containerization tools such as Docker and Kubernetes.
Experience developing automated testing frameworks for unit, integration, or performance testing.
Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.
Minimum of 3 years of experience in automation engineering, scripting, or related roles.
Proven experience developing automated solutions in production environments.
Must be eligible for a Public Trust Clearance

💡 Responsibilities

Design and implement automated solutions for system provisioning, configuration management, and deployment.
Develop scripts and tools to automate repetitive tasks and streamline workflows.
Build and maintain automated testing frameworks to support software development.
Collaborate with developers and system administrators to ensure seamless integration of automation solutions.
Monitor automation performance, identifying opportunities to improve speed, accuracy, and scalability.
Document automation processes, including technical specifications and user guides.
Ensure automated solutions adhere to security best practices and VA compliance requirements.
Troubleshoot automation issues and implement effective solutions.

Posted about 2 months ago

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🔥 DevOps Lead

Posted about 2 months ago

📍 United States

🔍 Technology Consulting

🔧 Requirements

Experience with CI/CD tools such as Jenkins, Azure Devops, or Gitlab CI/CD.
Proven experience with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or similar.
Advanced proficiency in cloud platforms such as AWS, Azure, or GCP.
Expertise in containerization and orchestration tools such as Docker and Kubernetes.
Proficiency in scripting languages like Python, Bash, or PowerShell.
Strong understanding of DevSecOps principles, security frameworks, and best practices.

💡 Responsibilities

Lead and mentor DevOps engineers to implement best practices for automation, CI/CD, and infrastructure management.
Design, develop, and manage robust CI/CD pipelines to support software deployment and integration.
Oversee cloud infrastructure deployment, configuration, and maintenance using Infrastructure as Code (IaC) principles.
Develop and enforce security, compliance, and governance standards across development environments.
Implement proactive monitoring, alerting, and logging solutions to ensure system reliability.
Collaborate with cross-functional teams to define DevOps strategies that align with mission objectives.
Guide Agile development practices, ensuring seamless integration of DevOps solutions into sprint cycles.
Provide technical leadership in troubleshooting complex deployment and system issues

Posted about 2 months ago

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🔥 Growth Manager

Posted 6 months ago

📍 United States

🧭 Full-Time

🔍 Government consulting

🔧 Requirements

Bachelor’s degree in a related field, or a combination of equivalent education and experience.
Military experience may be considered in lieu of the educational requirements.
5 years of experience required.
Ability to collaborate within the broader RP BD Team and across business units.
Experience with a growth organization to respond to federal requirements.
Ability to work for any US employer without requiring sponsorship.
Detail-oriented with the ability to interpret large amounts of information.
Strong verbal and written communication skills.
Energy, drive, and dedication to overcome obstacles.
Ability to work evenings and weekends when required.

💡 Responsibilities

Grow RP’s base of US federal business by supporting the entire business development process.
Track, categorize, score, and continuously monitor new business opportunities from various sources.
Collaborate with the Growth organization to respond to task orders across RP’s Contract Vehicles.
Research priority agencies, programs, and contacts to support agency leads on business development activities.
Uphold RP’s standard operating procedures for business development.
Support ongoing capture and partnership activities.
Maintain broad knowledge of current market conditions and customers.
Prepare for meetings with partners, teammates, and customers by drafting correspondence and scheduling.
Represent RP at events and report back on findings.
Create content for proposals, presentations, pitches, and events.

Business DevelopmentCollaborationMarket ResearchStakeholder management

Posted 6 months ago

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🔥 Salesforce Developer Junior

Posted 8 months ago

📍 Ashburn, Virginia, United States

🔍 Government Consulting

🔧 Requirements

Proficient in Salesforce development using Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
Experience with Salesforce declarative tools including Process Builder, Flow Builder, and Workflow Rules.
Knowledge of integrating Salesforce with other systems using REST/SOAP APIs.
Experience managing Salesforce security settings, including profiles, roles, and permission sets.
Familiarity with data management within Salesforce and understanding of data security and compliance.
Strong analytical and problem-solving skills, along with excellent communication skills.

💡 Responsibilities

Develop custom features and widgets using Salesforce technologies under the guidance of SaaS platform architects.
Translate business and functional requirements into technical requirements.
Work closely with functional teams to ensure that the developed solutions meet business needs.

AgileETLSalesforceCommunication SkillsCollaboration

Posted 8 months ago

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