Equiem is a technology-driven company that enhances the engagement between building managers and their tenants through innovative solutions and services.
3+ years in Customer Success, Account Management, or related roles within the technology or property industries.
Fluent in English (both written and spoken)
Excellent communication, presentation, and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Demonstrated ability to manage multiple clients and prioritise tasks effectively.
Proficiency in using CRM and customer success tools.
Self-motivated and results-driven.
A go-getter attitude, a solutions-based approach, and enthusiasm for fostering positive relationships.
Support new client launches, ensuring a great first experience using Equiem's products and high initial registrations and user engagement.
Develop and maintain relationships with a portfolio of key clients, understanding their unique needs and business objectives, and working closely with them to unlock the full potential of our products.
Become an expert on our Proptech solutions and guide clients in utilising these tools effectively, translating their needs into actionable solutions.
Provide training sessions and workshops to clients, both in person and virtually, ensuring they are proficient in using our products and can independently leverage the full suite of features.
Monitor client usage, analyse product adoption data, and proactively identify opportunities to enhance their experience and drive ongoing value.
Act as a point of contact for client inquiries and coordinate with cross-functional teams to resolve issues promptly, ensuring client satisfaction.
Collaborate with Account Managers to ensure client renewals and identify upselling opportunities to expand product adoption.
Gather client feedback and communicate it to our product development teams for continuous improvement.
Encourage clients to become advocates, sharing their success stories and referrals.
Stay updated on industry trends and market developments to better serve clients and provide strategic insights.