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🔥 Program Manager, Customer Support Systems

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Automotive

🏢 Company: Scout Motors👥 251-500 Automotive Electric Vehicle Industrial Manufacturing

🔧 Requirements

5+ years of experience managing Customer Support platforms (Intercom, Zendesk, Salesforce Service Cloud, Gladly, etc.). Experience with Intercom, specifically, is highly desired.
User experience (UX) workflow design/optimization experience within CS platforms.
Knowledge of, and experience with, Artificial Intelligence and chatbot tools in a CS environment.
Familiarity with APIs, including the ability to integrate and troubleshoot them.
Experience with webhooks to automate workflows between systems.
Ability to work with databases or query tools (e.g., SQL basics).
Basic scripting or coding skills (e.g. Python, JavaScript) for custom integrations or advanced troubleshooting.
Strong problem-solving and analytical skills.
Clear, proactive, and collaborative communication.
Understanding of customer experience best practices and metrics.

💡 Responsibilities

Own & administer Customer Support platforms (Intercom & other systems), ensuring optimal configuration and performance.
Design, implement, and refine workflows that enhance the experience of the front-line Trailguides (Support Reps) and maximize AI performance and productivity.
Train and guide AI systems to provide accurate, context-aware responses and outstanding experiences to customers.
Monitor platform performance, identify gaps, and implement improvements to align with Scout Support KPIs.
Collaborate with other teams at Scout Motors and the Support/Success teams at external partner SaaS companies to work on proactive messaging, platform improvements, & integrations.
Act as a subject matter expert on Support technology, advising leadership on innovations and upgrades.
Ensure platform scalability and flexibility as the Scout Support team grows.

SQL Artificial Intelligence Data Analysis User Experience Design API testing Communication Skills Analytical Skills Collaboration Problem Solving Customer service Scripting Customer support Customer Success SaaS

Posted about 1 hour ago

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🔥 Social Media Creative Strategist

Posted about 1 hour ago

📍 United Kingdom

🧭 Full-Time

💸 35000.0 - 45000.0 GBP per year

🔍 D2C Creative Agency

🏢 Company: Soar With Us👥 11-50 Digital Marketing Advertising Consulting Social Media Marketing E-Commerce Email Marketing

🔧 Requirements

3+ years of experience in a creative strategy or social media marketing role, preferably in an agency setting
Experience with DTC Copywriting for Brands.
Proven track record of developing successful creative campaigns that drive results
Strong analytical skills and experience with data analysis and reporting
Excellent communication and presentation skills, with the ability to clearly articulate creative ideas and strategies to clients and internal teams
Strong attention to detail and ability to manage multiple projects at once
Knowledge of digital marketing platforms, especially Meta, and understanding of performance marketing principles and theory

💡 Responsibilities

Develop and execute social media creative strategies that align with our client's business objectives
Conceptualise and execute creative campaigns for Meta ad campaigns (such as UGC, high-production ads, motion graphic ads and static design ads)
Understand what makes creative convert and continually be looking to optimise creative performance within ad campaigns on Meta and Tiktok
Scripting and briefing creative for D2C campaigns
Utilise creative data to measure and report on campaign performance, and provide actionable insights and recommendations to optimise future campaigns
Work closely with a Account Manager to ensure the quality and effectiveness of our creative deliverables
Stay up-to-date on industry trends, market research, and consumer insights to inform our creative strategies
Collaborate with cross-functional teams, including account management, media buying, and production, to deliver integrated creative campaigns that drive results
Participate in client meetings to discuss campaign performance, creative recommendations, and strategic planning
Contribute to the development and implementation of Hambi Media's overall creative vision and strategy
Manage multiple projects at once, prioritising and delegating tasks as needed to ensure timely and effective delivery of client work
Have the ability to confidently Write and edit ad copy and scripts for a variety of formats, including UGC, design, and video ads.
You will be responsible for creating intricate and in-depth briefs for user generated content (UGC) creators
Ability to understand human psychology, sociology & why people buy things.

Leadership Project Management Adobe Creative Suite Data Analysis User Experience Design Content creation Communication Skills Analytical Skills Problem-solving skills Account Management Writing Client relationship management Market Research Data visualization Team management Strategic thinking Digital Marketing Scripting Budget management A/B testing

Posted about 1 hour ago

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🔥 Senior Application Support Engineer

Posted about 2 hours ago

📍 India

🔍 Market Research and Analytics

🔧 Requirements

5+ years of proven experience in web application development or application support, particularly in systems with high uptime requirements.
Strong ability to troubleshoot issues with web/http traffic, python applications, and JS applications.
Proficient in Python, Docker, AWS, REST APIs, and database technologies.

💡 Responsibilities

Diagnose and resolve technical issues in data applications and platform services, including web application performance, optimizing SQL, Pandas, and PySpark queries, and interacting with REST APIs.
Work cross-functionally with data analyst teams and platform engineers to coordinate releases, onboard users, and maintain the uptime of critical Plotly Dash applications.
Identify and implement process improvements to streamline support workflows, reduce repetitive tasks, and improve application and data platform efficiency.
Promote and enforce application best practices, data software management, and cloud infrastructure to enhance system reliability and reduce technical debt.

AWS Docker Python SQL Git API testing REST API Pandas Spark CI/CD RESTful APIs Linux Troubleshooting Data modeling Scripting Data analytics Debugging

Posted about 2 hours ago

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🔥 Staff Rust Engineer, Cryptography Team

Posted about 2 hours ago

🧭 Full-Time

🔍 Software Development

🏢 Company: Irreducible👥 11-50💰 $24,000,000 Series A about 1 month agoComputer Blockchain Web3 Information Technology

🔧 Requirements

Strong knowledge of Rust and/or C++
Demonstrated ability to deliver software projects from inception to completion
Understanding of algorithm design and computer architecture
Experience writing multi-threaded, concurrent software
Ability to think across layers of abstractions
Mathematical aptitude, especially in linear and abstract algebra
Experienced and well-versed in Linux, version control, scripting, and build systems
Understanding of technology tradeoffs and a pragmatic approach to problem solving
Strong written and verbal communications skills

💡 Responsibilities

Contribute to internal and open-source zk-SNARK proving codebases
Analyze their performance, and propose and implement optimizations
Modify and refactor the codebases to utilize hardware coprocessors
Read and implement zero-knowledge cryptography research
Reverse engineering high-level algorithms from open-source software and smart contracts
Designing or analyzing arithmetic constraint systems for verifiable programs
Work closely with the FPGA engineers to specify algorithms implemented in hardware
Work with the systems software engineers to interface efficiently with hardware acceleration units

Embedded Systems FGPA Architecture Assembler C++Algorithms Rust Linux Scripting

Posted about 2 hours ago

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🔥 Senior Cloud Network Engineer, Platform

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 136000.0 - 190000.0 USD per year

🔍 Crypto and Web3 platform

🏢 Company: Gemini👥 501-1000💰 $1,000,000 Secondary Market over 2 years ago🫂 Last layoff about 2 years agoCryptocurrency Web3 Financial Services Finance FinTech

🔧 Requirements

5+ years networking experience
3+ years of experience with large-scale multi-VPC AWS Network Architecture and IAC integration such as Terraform, Ansible for resource provisioning and management
Experience at writing scripts or CLI tools that help increase automation and Developer Productivity in high-level languages like Python, Go, etc
Experience with designing and implementing network architectures using Amazon Transit Gateway to manage direct connect networks and inter-region routing
Experience with network security concepts and technologies, including centralized inspection firewalls, IDS/IPS, encryption, and access controls
Experience with ANF, ALBs, NLBs, Global Accelerator, AWS WAF and Shield for Ingress traffic control from the Internet
Experience in zero trust environments
Knowledge of Network Management and Analytical tools such as DataDog, Grafana, logic-monitor, flow logs, cloudwatch, etc
Experience with Kubernetes and service Mesh technologies, Istio, Envoy, Linkerd, etc
Experience with Linux, performance, interfaces, routing, and iptables
Good understanding of network design principles, including segmentation, load balancing, fault tolerance, and performance optimization
Strong understanding of networking principles, protocols, and technologies (TCP/IP, DNS, VPN, VLAN, BGP, HSRP, VRFs, IGMP, OSPF, BGP, etc)

💡 Responsibilities

Develop, implement and support AWS multi-VPC, multi-region cloud network infrastructure
Evaluate and implement new network infrastructure and topologies
Leverage automation tools—including Terraform, Terragrunt, Ansible, and Python scripting—to enhance productivity, streamline workflows, and accelerate technology deployments
Continually drive improvements in network performance to support various business services
Troubleshoot infrastructure and application performance issues, find and improve performance bottlenecks
Participate in the team's on-call rotation

AWS Python AWS EKS Cloud Computing Kubernetes Amazon Web Services Apache Kafka Grafana REST API CI/CD Linux Terraform Microservices Networking Troubleshooting JSON Ansible Scripting

Posted about 2 hours ago

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🔥 Technical Account Manager (Remote Poland)

Posted about 3 hours ago

📍 Poland

🧭 Full-Time

🔍 SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Strong customer-facing skills.
Hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau
Basic scripting in Python

💡 Responsibilities

Be customers' main technical contact throughout their contract.
Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

AWS Project Management Python SQL Git Javascript API testing Communication Skills Problem Solving RESTful APIs Account Management Technical support Scripting Customer support Customer Success SaaS

Posted about 3 hours ago

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🔥 Customer Support Technical Representative

Posted about 4 hours ago

📍 Netherlands

🔍 SaaS

🔧 Requirements

2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space.
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail.
Comfort providing support via phone, email and remote support sessions.
Proven ability to troubleshoot authentication protocols, including, OpenID Connect, and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling.
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes.
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques.
Experience working with REST APIs, including parsing and filtering API responses using jq.
Previous experience working with SCIM, SSO and automated provisioning solutions.
Basic scripting experience, with familiarity in Python, Bash, or PowerShell.
Knowledge of SIEM platforms such as Splunk and Datadog, along with an understanding of security best practices.
Hands-on experience with Linux and Windows platforms, including command-line tools.
Basic familiarity with SSH tools, including configuring SSH agent integration and managing OS-specific SSH configurations.
Understanding of Conditional Access management policies and enterprise security frameworks.

💡 Responsibilities

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base.
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions.
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders. Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration.
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers.
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate.
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation.
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development.
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

AWS Docker Python SQL Bash Cloud Computing Kibana Kubernetes API testing Azure REST API CI/CD Linux Microservices Networking Troubleshooting JSON Technical support Scripting Customer support SaaS

Posted about 4 hours ago

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🔥 Senior Network Engineer

Posted about 11 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Syndica👥 1-10💰 $8,000,000 Seed over 3 years agoBlockchain Infrastructure Web3 Web Development

🔧 Requirements

5+ years of hands-on network engineering experience, particularly focusing on network technologies is required.
Experience working in high-performance and large-scale network engineering environments.
Profound knowledge of networking protocols such as TCP/IP, along with routing and switching is necessary.
Experience working with BGP protocol and complex network routing.
Experience automating repetitive tasks and troubleshooting issues.
Experience with network monitoring, diagnostic, and analysis tools.
Experience writing network configuration and design documentation.

💡 Responsibilities

Create robust and scalable network designs that align with organizational goals.
Implement these designs from the ground up, ensuring they meet specified requirements and standards.
Continuously track metrics to gauge network performance.
Act as the first line of defense against network disruptions and anomalies.
Stay ahead of the tech curve by keeping our hardware and software updated.
Be an active participant in deep technical discussions.

Cloud Computing RESTful APIs Linux DevOps Terraform Networking Scripting

Posted about 11 hours ago

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🔥 Senior DevOps Engineer (MEXICO)

Posted about 13 hours ago

📍 Mexico

🔍 Software Development

🏢 Company: jlltcareers

🔧 Requirements

Strong knowledge of configuration management tools such as SCCM or similar (e.g., Puppet, Chef, Ansible)
Familiarity with Tanium or SCCM Patch Manager is considered a strong asset.
Familiarity with DevOps tools and practices
Experience with containerization and orchestration technologies such as Docker
Solid understanding of software testing methodologies and frameworks
Experience with scripting languages – Bash, Powershell
Experience working on CI/CD using GitHub Actions
Experience with cloud platforms like AWS, Azure, or Google Cloud
Knowledge of infrastructure as code tools such as Terraform
Prior experience working in an agile development environment
Experience with Unix toolbox - grep, sed, find, awk, jq, yq, ...

💡 Responsibilities

Collaborate with cross-functional teams to design and implement scalable and secure systems that meet business needs.
Automate deployments and orchestrate systems configurations across environments using tools like SCCM or similar.
Manage and optimize central tools including JFrog, SonarQube, and Docker base images
Collaborate with cross-functional teams to ensure seamless integration and deployment of applications
Troubleshoot and resolve development and deployment issues
Participate in code reviews and provide constructive feedback to peers
Stay up-to-date with industry trends and technologies to ensure continuous improvement

AWS Docker Bash Azure CI/CD RESTful APIs Linux DevOps Terraform Ansible Scripting

Posted about 13 hours ago

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🔥 DevOps Engineer 2 (Reflektive) India, REMOTE

Posted about 15 hours ago

📍 India

🧭 Full-Time

🔍 Software Development

🏢 Company: LTG👥 51-100 Industrial Machinery Manufacturing Manufacturing Heating, Ventilation, and Air Conditioning (HVAC)

🔧 Requirements

5+ years of industry experience
Strong unix fundamentals
Strong network fundamentals, experience in git, shell scripting
Strong knowledge and experience with AWS: EC2, S3, RDS, Route53 etc..
Hands on experience with the provisioning/orchestration: Terraform, Kubernetes
Experience in release and deploy automation using Jenkins
CI/CD Continuous Integration / Deployment Experience
Knowledge and experience with linux containers (Docker, Vagrant)

💡 Responsibilities

Own and maintain Reflektive’s infrastructure.
Heavily influence the future of Reflektive’s technical architecture.
Be a self starter - proactively identify the infra optimization opportunities.
Be hands-on in scaling and securing the company’s infrastructure.
Collaborate across engineering and product teams to define requirements
Communicate trade-offs of technical design.

AWS Docker Amazon RDS Git Jenkins Kubernetes *Nix Release Management CI/CD Linux DevOps Terraform Networking Scripting

Posted about 15 hours ago

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