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🔥 Director of Product & Integrations

Posted 21 minutes ago

📍 United States

🧭 Full-Time

🔍 Health-tech

🏢 Company: WellBeam

🔧 Requirements

5–10 years in healthcare interoperability, including 3–5 years integrating ambulatory EMRs like Epic, Cerner, and Athena.
Proficient in FHIR APIs, HL7v2, and healthcare data standards.
Experience in defining integration roadmaps.
Experience in prioritizing features based on business impact.
Experience with Agile methodologies.
Strong understanding of API-driven, XML, and flat-file integrations.

💡 Responsibilities

Lead technical discovery meetings with clients to identify integration requirements and needs.
Provide integration recommendations that balance client needs and project feasibility.
Drive detailed technical scoping discussions and draft Statements of Work, including timelines, resources, and pricing.
Build and maintain relationships with key client stakeholders for smooth project execution.
Coordinate technical aspects of implementation, including API-driven workflows, HL7v2 interfaces, XML conversions, and flat-file exchanges.
Collaborate with integration engineers and EMR support to troubleshoot and optimize implementation processes.
Continuously refine workflows to enhance efficiency and scalability.
Develop and refine playbooks for implementation best practices, covering scenarios such as end-to-end testing with hospitals and home health systems.
Create customer-facing guides and documentation to standardize integration processes.
Drive continuous improvement through research on client-driven enhancements, including billing optimizations and advanced FHIR integrations.
Define and track key success metrics (e.g., patient matching) to optimize system performance.
Monitor and triage post-go-live issues and workflow inefficiencies.
Ensure robust data integrations, including mapping, ingestion, transformation, and validation (e.g., ADT ingest for patient validation, MDM exports).
Troubleshoot data-related issues impacting integrations, collaborating with Engineering and Customer Success teams.
Define and own vision for product areas relevant to integrations & interoperability.
Build clear roadmaps with monthly milestones aligned with business objectives.
Lead projects using a structured yet flexible approach (e.g., 12-week plans).
Manage agile team activities, including sprint planning, retrospectives, and post-go-live standups.
Define & monitor KPIs for integration projects, ensuring measurable impacts on customer outcomes.
Provide leadership with regular updates on integration performance, adoption, and trends.
Collaborate with finance on cost models, including volume projections and unit economics.
Manage integration project budgets, balancing cost-effectiveness with quality delivery.
Ensure efficient resource utilization across internal teams and external partners.
Stay ahead of industry trends, exploring emerging standards like TEFCA, QHINs, FHIR, PACIO, and Direct Secure Messaging.
Work with Product and Engineering teams to shape WellBeam’s interoperability strategy and roadmap.
Lead by example, driving progress with vision, trust, and influence while fostering a collaborative culture.
Mentor a team of implementation managers and integration specialists, ensuring high performance and growth.
Support search & recruitment of top talent engineers to join the Integration team.
Establish connection with industry experts in healthcare integration & interoperability.
Establish best practices for communication, problem-solving, and cross-functional alignment.

Project Management Product Management Product Development API testing Agile methodologies RESTful APIs Client relationship management Technical support Data analytics Data management Budget management

Posted 21 minutes ago

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🔥 Customer Success Manager

Posted 30 minutes ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted 30 minutes ago

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🔥 Player Support Agent - Korean/English - Remote

Posted about 1 hour ago

📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Mastery in C1-C2 level Korean proficiency
English at B2 level or higher.
Excellent communication skills for effective player support.
Flexibility to adapt to various situations and player needs.
Accountability and reliability in handling player inquiries and issues.
Proactivity in identifying and addressing player concerns proactively.
Proficiency in navigating knowledge bases for efficient support.
Basic troubleshooting skills to assist players with technical challenges.
Availability for full-time work, including weekends (Saturday and Sunday).

💡 Responsibilities

Deliver excellent customer support to players.
Investigate and resolve player inquiries promptly through ticketing, email, or chat.
Assist internal teams with project-related requests, ensuring smooth collaboration.
Play a crucial role in gathering and delivering player feedback according to established procedures.
Provide translations when required to ensure seamless communication.

Communication Skills Customer service Written communication Excellent communication skills MS Office Troubleshooting Active listening Technical support CRM

Posted about 1 hour ago

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🔥 Beef Nutritionist Technical Consultant

Posted about 1 hour ago

📍 United States of America

💸 116300.0 - 193800.0 USD per year

🔍 Animal Health

🏢 Company: External_Career

🔧 Requirements

DVM or PhD in animal science or related scientific discipline or MS with 10 of years industry, academic, or government experience.
Candidate must have an expertise in technical consultancy, with special emphasis on addressing customer concerns or needs.
Candidate must have a thorough understanding of the US beef food chain and commercial beef production.

💡 Responsibilities

Work closely with strategic accounts and serve as an active member of account teams
Identify and position opportunities for customers to use Elanco products
Actively participate in account planning and incorporate Elanco’s value strategy
Implement Elanco’s value strategy at the customer level
Technical leader for Elanco Beef Business Unit strategic technical platforms
Train and coach Elanco personnel on disease, products, and industry practices
Build relationships with and influence external customers, consultants, and academics
Identify avenues to deliver value beyond product to customers and Elanco
Maintain good standing with and influence of key industry organizations
Develop long term research strategy focused on serving strategic accounts
Prioritize and execute research aligned with business needs of strategic accounts and Elanco
Conduct research utilizing Elanco products and programs
Ensure publication of research studies in scientific meetings and peer reviewed journals
Identify and facilitate research efforts in conjunction with Elanco R&D
Advise Elanco and key stakeholders of innovation opportunities
Effectively communicate within technical team and account teams
Identify business opportunities and threats for customers and Elanco
Influence long range strategy and product positioning
Identify external talent for technical and other roles within Elanco

Leadership Product Development Communication Skills Analytical Skills Customer service Account Management Research Training Sales experience Market Research Marketing Research skills Technical support Financial analysis

Posted about 1 hour ago

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🔥 US Postal Support - Support Agent L1

Posted about 1 hour ago

📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

🔧 Requirements

Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting

💡 Responsibilities

Answering customer phone calls.
Providing remote technical support.
Documentation and incident management using the USPS ‘ServiceNow ticketing system.
Ordering replacement parts.
Other customer support related activities.

Communication Skills Customer service Troubleshooting Active listening Technical support

Posted about 1 hour ago

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🔥 Technical Account Manager (Remote Spain)

Posted about 1 hour ago

📍 Spain

🧭 Full-Time

🔍 SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Strong customer-facing skills
Hands-on technical background
Experience with other SaaS products
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau

💡 Responsibilities

Be customers' main technical contact throughout their contract.
Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

Project Management Python SQL Javascript API testing Problem Solving Customer service Account Management Technical support Scripting SaaS

Posted about 1 hour ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Software Engineer (7+ years of experience)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaS Software Tax Preparation

🔧 Requirements

7+ years of experience working as a software engineer
4+ years of experience building web application backends.
Experience with frontend development is a plus, but not required.

💡 Responsibilities

Own the scoping, design, and development of product features.
Identify and fix bugs and technical debt.
Collaborate with Support to address technical issues for customers

Backend Development PostgreSQL SQL Frontend Development React.js TypeScript Data Structures REST API Collaboration Problem Solving Technical support Software Engineering Debugging

Posted about 2 hours ago

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🔥 Software Engineer (4 + years of experience)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaS Software Tax Preparation

🔧 Requirements

4+ years of experience working as a software engineer and 2+ years of experience building web application backends.
Experience with frontend development is a plus, but not required.

💡 Responsibilities

Own the scoping, design, and development of product features.
Identify and fix bugs and technical debt.
Collaborate with Support to address technical issues for customers

Backend Development PostgreSQL Software Development Frontend Development Git React.js TypeScript Product Development Algorithms API testing Data Structures Communication Skills Collaboration CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring Attention to detail Technical support NodeJS Software Engineering Debugging

Posted about 2 hours ago

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🔥 Associate Technical Support Engineer

Posted about 2 hours ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50 Electronics

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript Communication Skills Customer service RESTful APIs Troubleshooting JSON Technical support English communication SaaS

Posted about 2 hours ago

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