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Process improvement

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522 jobs found.

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🔥 Director, Strategic Business Unit Operations

Posted 35 minutes ago

📍 United States of America

💸 105000.0 - 165375.0 USD per year

🏢 Company: vspvisioncareers

🔧 Requirements

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Current understanding of automated systems, data, and technology
Experience working with external customers or industry partners
Experience in implementing significant process and system changes
Proven ability to work in partnership with other managers to accomplish objectives
Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention
Manage complex division projects where independent action, high degree of initiative and coordination across departments is required
Proven analytical, problem solving, presentation and negotiation skills
Skilled motivator who can increase employee engagement and enablement
Strong interpersonal skills
Strong written and oral communication skills
Ability to effectively manage multiple, simultaneous tasks, problems and projects
Willingness to travel and be on short term implementation projects

💡 Responsibilities

Responsible for SBU operational capabilities, including the development and implementation of strategies to achieve the business objectives in all performance areas of the SBU.
Lead, support and develop all levels of staff to ensure workforce readiness to meet SBU objectives and goals.
Leverage industry trends and SBU performance data and partner with GM and VP of Sales to define SBU annual growth opportunities, key performance indicators, and highest priority initiatives.
Develop SBU operational strategy to support SBU growth strategies and to drive efficiencies and effectiveness.
Ensure SBU operational data and reporting supports the SBU performance and that external customers and partners have the necessary data and reports to effectively manage their business.
Participate in the on-boarding of high-profile customers and partners.
Manage SBU operational performance and identify opportunities to optimize processes and technology that assist in achieving SBU profitability and goals.
Partner with SHRP team to develop creative solutions to standard products, network, and service capabilities aligned with customer requirements and market needs.
Create ongoing skill development through appropriate training and other related activities to advance the operations team’s ability to provide excellent service to the SBU’s clients.
Monitor performance of direct reports; provide prompt and objective coaching and counseling; develop Key Job Accountabilities, conduct performance reviews.
Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.
Manage overall operational budget and staffing needs to meet business volume and financial performance objectives.

Leadership Project Management SQL Data Analysis People Management HR Management Operations Management Strategy Business Operations Financial Management Communication Skills Analytical Skills Collaboration Microsoft Excel Presentation skills Written communication Interpersonal skills Problem-solving skills MS Office Negotiation skills Training Recruitment Process improvement Change Management Budget management

Posted 35 minutes ago

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🔥 Mortgage Operations Manager

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 100000.0 - 160000.0 USD per year

🔍 Mortgage

🏢 Company: JMAC Lending👥 101-250 Financial Services Venture Capital

🔧 Requirements

5+ years of operational management experience in the wholesale mortgage industry.
Demonstrated technical proficiency with Encompass and TPO Connect
Experience creating actionable management reports.
Proven ability to lead cross-functional teams and drive performance improvements.
Strong analytical skills with a focus on data-driven decision-making.
In-depth understanding of federal and state regulations affecting mortgage operations.

💡 Responsibilities

Oversee the company loan pipeline to ensure loans close on time and prioritize the right deals.
Manage operations across multiple teams to ensure seamless execution and consistent service.
Develop effective operational reporting for leadership, and create action plans based on monthly performance reviews when indicators are not met.
Enforce robust risk management controls to ensure compliance with federal and state regulations.
Serve as the primary point of contact for resolving operational issues and managing rush requests.
Work closely with sales and operational leaders to set service level agreements and align operations with broker needs.
Optimize workflows by establishing and refining best practices within Encompass and TPO Connect, ensuring brokers enjoy streamlined, efficient processes.
Support and drive technology projects that enhance operational efficiency and service quality.
Recruit, mentor, and develop a high-performing team through a supportive, collaborative approach. Set clear objectives, establish priorities, and empower team members to excel.
Develop and enforce standard operating procedures and best practices to streamline operations.
Conduct staffing and capacity analysis to ensure service levels meet current and future demands.
Lead the development and implementation of robust customer service training programs to equip teams with the skills necessary to consistently deliver exceptional support.

SQL Data Analysis People Management Cross-functional Team Leadership Operations Management Analytical Skills Microsoft Excel Customer service Compliance MS Office Risk Management Process improvement

Posted about 1 hour ago

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🔥 Keywords Talent Community

Posted about 2 hours ago

📍 United Kingdom, Romania, Ireland, Canada, Australia

🧭 Full-Time

🔍 Software Development

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Strong programming skills in C++, with experience in Unreal Engine or custom engines.
Expertise in at least one game development area, such as 3D maths, AI, physics, or UI.
Knowledge of digital marketing, branding, and content creation for game campaigns.
Experience in partnerships, sales, or client relations within the games industry.
Knowledge of functional, compliance, and localization QA for video games.
Knowledge of 3D applications such as Maya, 3ds Max, Blender, and Zbrush
Must have a strong reel/portfolio showing executed game/real time tech art
Strong portfolio/demo reel showcasing proficiency in 3D animation for video games.

💡 Responsibilities

Working closely with internal and external stakeholders to collaborate on AAA Game Development
Staying up to date with new technologies and art styles
Assisting and mentoring other artists in your areas of expertise
Problem-Solve and Innovate

Adobe Creative Suite Game Design Game Development QA UI Design C++Project Coordination Content creation Unreal engine Communication Skills Analytical Skills Collaboration Problem Solving Mentoring Attention to detail Organizational skills Networking Problem-solving skills Teamwork Research Negotiation skills Writing Active listening Client relationship management Strong communication skills Data entry Sales experience Market Research Marketing Stakeholder management Digital Marketing Process improvement Scripting Data analytics

Posted about 2 hours ago

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🔥 Quality Audit for Life & Annuity Death Claims - US REMOTE

Posted about 3 hours ago

📍 United States

💸 43800.0 - 81300.0 USD per year

🔍 Life and Annuity

🔧 Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 2+ years of relevant work experience in Life and Annuity
Proven experience in Life/Annuity Death Claims processing and Quality review
Proficiencies in quality assurance and risk management
Continuous learner that stays abreast with industry knowledge and technology

💡 Responsibilities

Perform quality control and assurance tasks, by reviewing Life and Annuity Death Claims payment and correspondence review, to ensure product compliance with regulatory and processing standards
Assist in the analysis of quality data and metrics
Participate in the maintenance of quality standards and documentation
Collaborate with cross-functional teams to implement corrective actions
Provide support to quality analysts and technicians
Participate in the investigation of non-conformities
Maintain and update quality records and reports
Adhere to established quality assurance procedures and policies

Data Analysis QA Automation Compliance Quality Assurance Risk Management Process improvement

Posted about 3 hours ago

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🔥 Project Manager

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 86500.0 - 129500.0 USD per year

🔍 Software Development

🏢 Company: Classy👥 251-500💰 Series D over 3 years agoCrowdfunding Non Profit Events Software

🔧 Requirements

5-7 years of Project Management experience
Experience managing large-scale projects
Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong people skills to lead collaboration across functions and organizations
Experience identifying and implementing process improvements
Superior analytical, problem-solving and critical thinking abilities
Excellent organization and planning skills

💡 Responsibilities

Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
Gather information from customers to evaluate their needs and create bespoke implementation solutions
Responsible for completion of deliverables, execution of the implementation and overall project success.
Develop unique project artifacts as required for complex customer projects
Creatively solution to solve unique customer problems to meet use case requirements
Identify, monitor and communicate project risks and scope changes that may arise during the implementation.
Ensure the services delivered conform to what has been contractually agreed between client and Classy.
Build strong relationships with all internal and external project stakeholders.
Manage resource planning and utilization.
Own and drive process improvements, internal projects, implementation success, and software documentation.
Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Project Management Agile Salesforce SCRUM Project Coordination Cross-functional Team Leadership Resource Planning Account Management Client relationship management Risk Management Stakeholder management Process improvement Customer Success SaaS

Posted about 3 hours ago

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🔥 Operations Manager

Posted about 4 hours ago

📍 Philippines

🔍 BPO

🏢 Company: NeoWork👥 11-50 Outsourcing Web Development Manufacturing Animation

🔧 Requirements

5+ years of experience in operations management, preferably in the BPO industry
Bachelor's degree in Business Administration or related field; MBA preferred
Strong leadership and management skills
Excellent verbal and written communication skills
Proven track record in driving operational efficiency and process improvement
Ability to analyze data and make data-driven decisions
Strong problem-solving and decision-making skills
Ability to work well under pressure and meet tight deadlines
Knowledge of best practices in the BPO industry
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.

💡 Responsibilities

Manage and oversee day-to-day operations to ensure efficient service delivery
Identify areas for process improvement and develop strategies to optimize operations
Set and track performance metrics and KPIs to drive continuous improvement
Collaborate with internal teams to streamline and improve cross-functional processes
Develop and implement operational policies and procedures
Provide leadership and guidance to the operations team
Resolve operational issues and conflicts
Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

Leadership Data Analysis Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Problem Solving Microsoft Office Reporting Client relationship management Risk Management Team management Strategic thinking Process improvement Budget management

Posted about 4 hours ago

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🔥 Specialist, Strategy & Org Management

Posted about 6 hours ago

📍 United States

💸 113254.0 - 143293.0 USD per year

🔍 Information Systems

🏢 Company: careers

🔧 Requirements

Ability to work independently to determine approach and meet operational and project objectives
A proven track record in managing strategic processes and organizational management, including hiring and training processes.
Strong analytical and problem-solving skills with the ability to handle multiple tasks and meet deadlines.
Excellent communication and interpersonal skills to interact effectively with all levels of the organization and knowledge of operational communication strategies and effectiveness.
Strong leadership skills with the ability to motivate and guide a team towards achieving defined objectives.

💡 Responsibilities

Coordinating and managing the functional and unified strategy processes to align with organizational goals.
Leveraging Artificial Intelligence (AI) and analytics tools to evaluate and communicate status, trends, future planning.
Supporting strategic and operational communications to ensure clear and effective dissemination of information within the team and across the organization.
Assisting in resource management processes, including educating and support staff in hiring, submitting backfills, promotions, etc.
Working with team members to develop standard training and career development processes and documentation.
Supporting the development of internal job rotations to promote skill development and employee growth within the company.
Maintaining documentation and process guidelines for all strategy and organizational management activities and creating new processes where necessary to drive desired results

Leadership Project Management HR Management Cross-functional Team Leadership Strategy Resource Planning Communication Skills Analytical Skills Problem Solving Mentoring Organizational skills Presentation skills Written communication Training Team management Strategic thinking Process improvement Change Management

Posted about 6 hours ago

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🔥 Senior Technical Support Specialist (Singapore, Remote)

Posted about 6 hours ago

📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50 Information Services Software

🔧 Requirements

Bachelor’s degree in computer science, Business, or a similar area
3-5 years of hands-on technical application, product support, or business process experience.
Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
Experience operating with SLAs in a client-facing role in a production support environment.

💡 Responsibilities

Provide efficient support on product and integration issues, and ticket triaging.
Follow detailed processes and workflows to support engineering teams.
Support service Request Management.
Support content creation, content update, and knowledge management.
Solve basic admin, and configuration issues in SFDC.
Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQL Salesforce API testing Communication Skills Customer service RESTful APIs Documentation Troubleshooting Process improvement Technical support Customer support

Posted about 6 hours ago

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🔥 Tax Filing Operations Sr Analyst

Posted about 6 hours ago

📍 United States of America

💸 55800.0 - 88500.0 USD per year

🔍 Tax Filing

🏢 Company: careers

🔧 Requirements

At least 5 years’ experience in Tax Filing Shared Services
Process knowledge for Deposit and Reconciliation and Agency Relations
High level knowledge for all Tax Filing Shared Services processes
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
Ability to Multitask and prioritize without supervision
Knowledge of Agency requirements for Payroll tax filing deposits and returns
Proven ability to research issues
Financial experience preferred but not required

💡 Responsibilities

Provide escalation point for any Deposit and Reconciliation issues
Focused on deposit and reconciliation processes
Educates associates and clients and provides subject matter expertise for deposit and reconciliation processes
Approve funding requests and balance daily-back up
Decide on SOP changes needed and communicate to Audit and Compliance team
Respond to SAS70 documentation requests
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Audit Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management
Coordinate and/or provide needed training for new associates or processes
Meet periodically with SDM and report metrics and any ongoing issues
Work and support implementation of new clients
Offshore – facilitating moving DR side tasks for TFSS clients offshore and
Offshore - supporting / overseeing ongoing operations
Compile, report and analysis metrics and Financials
Support testing and maintenance of tax filing software – Master Tax
Back up manager on Financials and monthly reporting
Create and implement new processes for our Canadian area

Financial Management Accounting Compliance Reporting Training Troubleshooting Budgeting Data entry Process improvement Financial analysis

Posted about 6 hours ago

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🔥 Permit Operations Manager (Fully Remote)

Posted about 7 hours ago

📍 USA

🧭 Full-Time

🔍 Construction

🏢 Company: PermitFlow

🔧 Requirements

Bachelor's degree in business, construction management, engineering, or a related field.
5+ years of project, program, or operations management experience.
Strategic thinker with exceptional problem-solving abilities and a results-oriented mindset.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build relationships, and collaborate effectively across all levels of the organization.
Proven experience with data analysis and the ability to distill complex data into clear, actionable insights.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously

💡 Responsibilities

Oversee the day-to-day activities of the permit operations team, including initial research, application submissions, and customer reporting.
Lead and mentor a high-performing operations team, fostering a culture of excellence, collaboration, innovation, and continuous improvement.
Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products or services.
Build strong customer relationships; develop a deep understanding of business goals, identify areas of improvement, and communicate needs and preferences to relevant internal teams.
Identify opportunities for process optimization and efficiency enhancements across all operational areas, implementing best practices and driving continuous improvement initiatives.
Monitor and analyze performance data to track progress, identify trends, and highlight areas for improvement.
Conduct regular data audits and quality checks to maintain the reliability and consistency of performance metrics.

Leadership Project Management SQL Data Analysis People Management Cross-functional Team Leadership Operations Management Communication Skills Organizational skills Strategic thinking Process improvement

Posted about 7 hours ago

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