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🔥 Senior Customer Success Manager

Posted 16 minutes ago

📍 Germany

🔍 Software or education

🏢 Company: Udacity👥 1001-5000💰 $5,000,000 over 3 years ago🫂 Last layoff over 2 years agoEducation EdTech Artificial Intelligence (AI)E-Learning Training Machine Learning Robotics Software

🔧 Requirements

3+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Fluency in both English and German is required

💡 Responsibilities

Empathize with every aspect of the customer experience, putting customers' needs first.
Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
Identify common customer challenges and actively suggest better solutions.
Partner with Udacity's Sales team to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
Help drive customer references and case studies.

Leadership Project Management Business Intelligence Product Operations Strategic Management Customer service Coaching Excellent communication skills Account Management Negotiation skills Empathy Training Client relationship management Cross-functional collaboration Sales experience Customer support Customer Success English communication SaaS

Posted 16 minutes ago

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🔥 Spanish Speaking Board Certified Behavior Analyst (BCBA, Supervising Clinician) REMOTE 10K Sign On Bonus

Posted 39 minutes ago

📍 United States

🧭 Full-Time

💸 98000.0 - 107000.0 USD per year

🔍 Healthcare

🏢 Company: Centria Autism

🔧 Requirements

Master's degree or higher from an accredited university in acceptance with BACB guidelines
Completed of 8-hour supervision course or willing to complete within first 30 days of employment
BCBA certification from the BACB, in good standing
Active state license, in good standing, when applicable
1+ years working with children and autism spectrum disorders
Previous supervision experience is preferred
Crisis management experience is preferred

💡 Responsibilities

Provide clinical oversight to clientele to drive compliance and retention to achieve optimal outcomes
Train, manage and retain a team of Behavior Technicians
Engage parents in ABA therapy to improve client outcomes by delivering 1 hour of parent engagement per month to all clients
Develop child-specific behavior plans following the principles of ABA therapy
Leading and maintaining staff by orienting and training team members
Ensuring the daily functions of the team are completed by communicating job expectations; planning, monitoring, and appraising job results
Managing, coaching, and developing a high-performing team that meets agreed objectives and delivers best practice results, added value, and continuous improvements

Leadership People Management Behavioral science Communication Skills Mentoring Training Team management

Posted 39 minutes ago

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🔥 Senior Technical Program Manager, Trust & Safety

Posted about 1 hour ago

📍 United States

💸 130000.0 - 140000.0 USD per year

🔧 Requirements

Bachelor's degree in Business, Operations, Engineering, or a related field.
8+ years of experience in, project/ program management, technical program management, management consulting, continuous improvement, or product management.
Expert in process mapping, and proven experience in designing, improving and implementing new processes into operational organizations.
Excellent strategic and analytical capabilities, problem-solving skills, and business acumen; strong judgment in navigating and resolving sensitive situations
Ability to drive multiple concurrent initiatives in a fast paced environment with evolving requirements and timelines.
Proven organizational and leadership skills to motivate and influence others positively to drive for results
Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization, including technical product, engineering, and PMO teams
Certification in project management or Lean/Six Sigma a plus; track record of creating and contributing to a culture of continuous improvement.
Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
Excellent written and verbal communication skills, with a focus on communicating with senior leadership.
Incredibly organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

💡 Responsibilities

Develop and lead high performing, cross-functional project teams within operations (Partner Management, Internal Operations, Tools Support, Product Ops) and Shared Services (OCM, WFP, Training, KM, Quality), managing multiple projects and programs simultaneously.
Create comprehensive and nimble end-to-end implementation plans through robust planning and actively drive the execution, launch, and post-launch control of solutions.
Collaborate closely with leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.
Responsible for identifying and developing all operations business requirements, writing business requirements docs, and partnering with product & engineering teams to incorporate and prioritize ops' needs into product requirement docs (PRDs).
Become the SME in your fraud/safety space and design high-quality end-to-end agent investigation workflows. You will leverage internal Airbnb tools (guide designer) to architect robust, error proofed, and streamlined processes.
Develop comprehensive user acceptance testing (UAT) plans and own end-to-end UAT of agent workflows to ensure solutions are ready for live production.
Drive optimal ops forecasting through close collaboration with product and workforce planning teams. As assumptions change, you'll update plans dynamically and apply a lens of radical stewardship to the use of company resources.
Ensure solutions have been rigorously tested before rolling out at scale. Develop experiments, pilots, feedback channels and corresponding pre-launch success criteria to maximize learnings that inform solutions.
Partner with training teams to develop meaningful and exhaustive agent training that maximizes learning and knowledge retention.
Develop key insights into the quality and performance of your implementation. You'll define key success metrics alongside your advanced analytics partners, and ensure robust dashboards are created to monitor the performance of pilot, launch and post-launch.
Maximize decision accuracy by ensuring quality metric frameworks are developed and tailored for your solution. Partner with QA teams to drive root cause analysis of decision accuracy errors, and develop solutions to prevent future failures.
Develop hypotheses and data collection plans when issues arise. Seek to prove or disprove through deep dive analysis.
Ensure lasting change through the ownership of key metrics and delivery of post-launch continuous improvement efforts. Once quality and performance have achieved target, develop comprehensive control plans for your customers to ensure their success.
Continuously evaluate and improve implementation management processes and methodologies to enhance organizational efficiency and contribute to the maturation of the Community Excellence Team.

Leadership Project Management SQL Data Analysis QA User Experience Design Jira Product Operations Operations Management REST API Analytical Skills Problem Solving Agile methodologies Mentoring Attention to detail Organizational skills Written communication Excellent communication skills Verbal communication Training Cross-functional collaboration Risk Management Data visualization Stakeholder management Strategic thinking Process improvement Confluence

Posted about 1 hour ago

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🔥 Senior Account Executive, Mid-Market/Enterprise - Southern Europe (Italian and Spanish Speaking)

Posted about 11 hours ago

📍 EMEA

🧭 Full-Time

💸 93300.0 - 209950.0 USD per year

🔍 HR

🏢 Company: Remote👥 1001-5000💰 $300,000,000 Series C almost 3 years ago🫂 Last layoff over 2 years agoHuman Resources Services

🔧 Requirements

Proven success in building key customer relationships, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
High level of integrity and work ethic
Self-motivated and self-directed; able to work independently and as an active member of the team
Excellent in multitasking, prioritization, and time management
In-depth knowledge of sales processes, demonstrated ability to qualify opportunities involving multiple key decision makers, initiate and convert prospects, close deals and achieve sales quota
Aptitude and eagerness to form deep senior-level relationships across customer organizations with proven track record in working with small to large-sized companies and senior-level personas
Extensive experience as an Account Executive or related SaaS sales experience preferred
Strong problem-identification and objection-resolution skills
Ability to confidently make cold calls to build pipelines
Ability to build trust with a client and work as an advisor
Demonstrated ability to forecast sales to achieve targets every month
Experience with customer relationship management (CRM) tools
Excellent customer service skills
In-depth understanding of company services and its position in the industry
Excellent verbal and written communication skills in English
Native or professional business proficiency in both Italian and Spanish
Experience in the HR industry is a plus
Experience in selling into Enterprise & Mid-Market companies in Southern Europe is a must

💡 Responsibilities

Create 'Land' opportunity deals that include detailed notes with accurate close dates
Maintain a clean and current pipeline of volume-based, high-velocity opportunities
Efficiently present and deliver all information to potential clients
Proactively answer potential client questions and follow-up call questions in a prompt manner
Internal collaboration and communication with key departments that support client process, experience, and support
Close sales deals efficiently while kindly guiding clients through the process
Provide proactive support and coaching to Account Executives in the team through their deal processes
Meet and exceed sales quota based on role level and manage the entire sales cycle
Identify new opportunities and manage the entire sales cycle from prospecting to close
Understands the communication needs of small, mid-sized, and large business customers, and designs solutions to meet those unique business needs
Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events

Project Management Business Development Business Intelligence Cloud Computing Data Analysis People Management HR Management Cross-functional Team Leadership Product Development Strategy API testing REST API Communication Skills Customer service RESTful APIs Negotiation Organizational skills Presentation skills Time Management Written communication Interpersonal skills Networking Excellent communication skills Relationship building Problem-solving skills Account Management Teamwork Verbal communication Reporting Training Recruitment JSON Client relationship management Sales experience Market Research Team management Stakeholder management Lead Generation Strategic thinking CRM Financial analysis Finance Customer support Customer Success English communication SaaS Budget management

Posted about 11 hours ago

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🔥 Region EHS Leader (m/f/d)

Posted about 11 hours ago

📍 Switzerland

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Bachelor’s degree in engineering from an accredited university or college or equivalent experince
Proven experience as an EHS professional preferably at Operational Power Plants
Excellent knowledge on EHS practices and EHS Culture development.
Fluent in English verbal and written

💡 Responsibilities

Drive and support O&M sites to implement and improve GE Vernova EHS Framework, Core Requirements and Business Level Management System.
Assist sites with regulatory permit compliance including review of existing permits and support of permit applications and renewals
Work with site leadership to hire, train, coach and develop EHS talent for O&M sites.
Drive injury and environmental incident investigation completion (in person or remotely), and provide technical guidance in developing corrective actions
Support sites for Emergency Response planning, preparation, and implementation
Organize and lead regular reviews of EHS KPIs, action plans and status with regional Operational Leaders.
Support Site Leadership and EHS function for Operational Review Process.
Create synergies between O&M sites in region to simplify, accelerate and improve EHS Risk Control and Culture.
Support /deliver EHS training to the O&M Personnel in the region.
Perform EHS Audits as required and work with the global teams to identify /organise Business Audits.
Support Inquiry- To-Order (ITO) pre-qualification process for O&M scope in the region
Support mobilization and demobilization process for O&M Sites.
Support/ Lead O&M Business and Gas Power level EHS improvements and Lean initiatives

Compliance Training Risk Management

Posted about 11 hours ago

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🔥 Remote - Board Certified Behavior Analyst (BCBA, Supervising Clinician)10K Sign On Bonus

Posted about 11 hours ago

📍 Arizona, United States

💸 98000.0 - 107000.0 USD per year

🏢 Company: Centria Autism

🔧 Requirements

Board Certified Behavior Analyst (BCBA)

💡 Responsibilities

Oversee ABA Therapy
Provide proper guidance to Behavior Technicians to ensure clinical standards are being met

Leadership People Management Behavioral science Mentoring Coaching Training Client relationship management

Posted about 11 hours ago

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🔥 Senior Auditor, Audits and Inspections Program - Canada/Europe - Remote

Posted about 14 hours ago

📍 Canada, Spain, United Kingdom, Czechia, Italy, Bulgaria, Romania, Hungary, Serbia, Poland, Croatia

🏢 Company: External👥 10-50 Business Intelligence Apps Software

🔧 Requirements

M.S. in a scientific or allied health filed and 5+ years of relevant GCP, GcLP, GLP, GVP, and / or GPP experience
Excellent understanding of the Drug Development Process
Minimum 3 years of Quality Assurance auditing experience
IT literate, experienced with Microsoft based applications, including proficiency in Excel, Word, Trackwise, SharePoint, and PowerPoint.

💡 Responsibilities

Champions and adheres to Worldwide’s Quality Management System (QMS)
Serves as a positive ambassador of the QA organization with internal and external customers
Develops and executes to personal and QA goals and objectives
Performs QA audits for Vendors, Internal Process, Clinical Investigator, Document (Clinical Study reports, Trial Master File, Database) and other audits, as assigned
Ensures quality deliverables, on time, and in compliance with regulations and Worldwide processes
Oversees, monitors and reports on QA audits to ensure timely completion of applicable CAPAs to prevent reoccurrence and to drive process improvements
Oversees the maintenance and archiving of records for each audit
Participates in the driving continuous process improvement
Participates in the development and review of AIP Quality Management Documents, as assigned
Provides support to Sponsors Audits and Inspections in relation to Worldwide provided services
Assists in developing training material and/or delivers training related to audits and inspections
Serves as a Subject Matter Expert on QA Quality Management processes for audits
Communicates relevant regulatory intelligence that has impact on the QMS to the QA team

SQL Data Analysis GCP QA Automation SharePoint Jira Communication Skills Analytical Skills Microsoft Excel Problem Solving Attention to detail Time Management Documentation Compliance Reporting Training Writing Active listening Quality Assurance Risk Management Process improvement PowerPoint

Posted about 14 hours ago

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🔥 Quality and Training Lead

Posted about 16 hours ago

📍 AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI

💸 85000.0 - 95000.0 USD per year

🔍 Trust & Safety

🏢 Company: HopSkipDrive👥 101-250💰 $37,000,000 Series D over 2 years agoRide Sharing Transportation Children Information Technology Child Care

🔧 Requirements

3+ years of experience in Quality Assurance, Training, or Learning & Development, preferably within Trust & Safety, Risk Operations, or Customer Support.
Proven experience designing and managing QA programs and training initiatives for support teams.
Strong analytical skills with the ability to interpret QA data and drive process improvements.
Excellent facilitation, coaching, and communication skills to engage learners and stakeholders effectively.
Familiarity with Trust & Safety principles, case handling, and risk mitigation strategies in a fast-paced, high-risk environment.
Experience working with QA tools, LMS platforms, and knowledge management systems.
Ability to manage multiple priorities, projects, and stakeholders in a dynamic environment.

💡 Responsibilities

Develop and maintain a quality assurance framework to assess and improve the performance of Trust & Safety support teams.
Define QA scorecards, evaluation criteria, and feedback mechanisms to ensure consistency in case handling and adherence to policies.
Partner with team managers to analyze QA data and trends to identify areas for continuous improvement and work cross-functionally to implement process enhancements.
Design and execute new hire training programs, refresher courses, and continuous learning initiatives for Trust & Safety teams.
Maintain and update training materials, playbooks, and knowledge bases in response to policy and operational changes.
Work closely with stakeholders to ensure training aligns with policy updates, legal requirements, and emerging safety risks.
Support audit processes and contribute to compliance initiatives related to Trust & Safety operations.

SQL Data Analysis People Management QA Communication Skills Analytical Skills Compliance Microsoft Office Suite Coaching Training Cross-functional collaboration Quality Assurance Risk Management Stakeholder management Process improvement Customer support

Posted about 16 hours ago

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🔥 Cardiovascular Territory Account Specialist – Prescott AZ – Remote

Posted about 22 hours ago

📍 United States

🧭 Full-Time

💸 93800.0 - 174200.0 USD per year

🔍 Specialty pharmaceuticals, biotech

🔧 Requirements

Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Communication Skills Analytical Skills Collaboration Problem Solving Customer service Microsoft Office Compliance Account Management Negotiation skills Reporting Training Client relationship management Relationship management Sales experience Market Research Customer Success

Posted about 22 hours ago

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🔥 Undergraduate Training Manager

Posted about 23 hours ago

📍 Leatherhead

💸 35000.0 - 45000.0 GBP per year

🔍 Professional Skincare

🏢 Company: Dermalogica👥 501-1000 Personal Health

🔧 Requirements

Regulated Beauty Therapy Qualification equivalent to Level 3, with Facial Electrical Unit
Level 4 Advanced Aesthetics Qualification in Skin Peels and Micro-Needling
Level 3 Award in Education and Training
Minimum of 2 years' experience within a skin centre with hands on treatment experience.
Excellent written and verbal communication skills
Confident to conduct virtual training on Microsoft Teams or Zoom
Confident to present on social platforms both live and pre recorded
Microsoft Office skills including PowerPoint, Word, and Excel
Extensive experience delivering Dermalogica curriculum either domestically or internationally (Desired)
Management experience (Desired)
Valid First Aid Qualification (Desired)

💡 Responsibilities

Lead, manage, and oversee educational programmes for the undergraduate channel, ensuring seamless execution from design to evaluation.
Collaborate with Learning and Content teams to develop engaging workshops, anticipating future needs based on feedback, trends, and industry developments.
Monitor and schedule workshops based on demand, engaging the Educator team to hit undergraduate targets.
Drive marketing efforts for the program across multiple channels, optimizing outreach with the Platform and Community Manager.
Evaluate education effectiveness using data to identify opportunities for growth and improvement.
Align education strategies with new product launches, services, and brand initiatives in collaboration with Education, Sales, and Marketing teams.
Equip the Educator team with the tools and training needed for impactful program delivery.
Manage key program activities, including customer queries, onboarding new partnerships, troubleshooting issues, and overseeing projects.
Provide bespoke educational support to key accounts through in-person and digital training, strengthening brand relationships and commercial impact.
Work within budgets to optimize resource use and collaborate with Education Managers to improve productivity and sustainability.
Stay informed on vocational training frameworks in the UK and Republic of Ireland, ensuring up-to-date industry knowledge.
Support purpose-led initiatives like Ready to Work and the Prison Programme, connecting education to employment.
All trainers are required, by priority and in absence of further support, to deliver training programmes specific to their area. In addition, they are required to support the wider business educational needs, if required.

People Management Communication Skills Microsoft Excel Customer service Mentoring Presentation skills Written communication Excellent communication skills Account Management Training Active listening Client relationship management Budgeting Cross-functional collaboration Team management Strategic thinking Financial analysis Budget management

Posted about 23 hours ago

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