Junior Customer Success Jobs

Find remote junior customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success

Junior

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🔥 Customer Success Specialist - Remote in Philippines

Posted 8 days ago

📍 Philippines

🧭 Contractor

🔍 Food and agriculture

🏢 Company: Tridge👥 501-1000💰 $37,285,747 Series D over 2 years agoAgTech E-Commerce Agriculture Trading Platform

Minimum of 3 years in customer service, particularly through online communication platforms.
Prior experience in data logging or entry roles is highly desirable.
Proficiency in CRM systems, Microsoft Office Suite (especially Excel), and basic DBMS.
Ability to collaborate and work effectively in a team.
Flexibility to work 9-hour shifts in a 3-shift rotation.

Deliver timely, accurate responses to customer inquiries via email and chat.
Maintain user records accurately and assist in data analysis.
Conduct quality checks and ensure user confidentiality.
Identify recurring customer issues and suggest process enhancements.
Support cross-functional tasks and data gathering.

Data Analysis Microsoft Office Suite Quality Assurance CRM Data management

Posted 8 days ago

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🔥 Customer Success Specialist

Posted 13 days ago

📍 India

🧭 Full-Time

🔍 SaaS

🏢 Company: purplerain technologies inc

2+ years of experience in a customer-facing role, ideally in a SaaS environment.
Proven success in exceeding customer expectations and driving sales.
Exceptional communication skills with the ability to explain complex information clearly and concisely.
Strong problem-solving skills and a proactive approach to customer support.
Tech-savviness and a willingness to learn new tools and technologies.
Self-motivation and a results-oriented mindset.

Provide exceptional support through various channels (email, chat, phone) while building strong customer relationships.
Identify and pursue upselling and cross-selling opportunities to maximize customer value and contribute to company growth.
Master our products and services to effectively communicate their value and address customer needs.
Diagnose and resolve customer issues with a focus on efficiency and customer satisfaction.
Work closely with a supportive and passionate team that values innovation and creativity.

Communication Skills Problem-solving skills Sales experience Technical support CRM Customer Success SaaS

Posted 13 days ago

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🔥 Customer Success Retention Advisor

Posted 25 days ago

📍 Poland

🧭 Full-Time

🔍 Beauty and wellness

🏢 Company: Booksy👥 501-1000💰 Debt Financing 4 months agoMobile Payments Marketplace SaaS Payments Mobile Apps Wellness Software

Minimum of 2 years of experience in retention, telesales, or cross-/up-selling projects.
Strong negotiation skills in communication with clients.
Ability to handle stress and maintain a goal-oriented mindset.
Good knowledge of Windows, Mac, iOS, Android, Chrome OS, web browsers, and MS Office/G Suite.
Conversational level English language skills.

Help ensure retention of Providers by preventing cancellations.
Assist Providers in optimizing their use of Booksy.
Engage with Providers through outbound calls to resolve concerns.
Offer tailored solutions and guidance on improving profiles and bookings.
Educate Providers on subscriptions, invoices, and payments.

Communication Skills Problem Solving Microsoft Office Fluency in English Technical support Customer Success SaaS

Posted 25 days ago

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🔥 Customer Success Specialist (APAC)

Posted about 1 month ago

📍 APAC region

🧭 Full-Time

🔍 Identity security

🏢 Company: Bitwarden👥 101-250💰 $100,000,000 Series B over 2 years agoPrivacy Cyber Security Enterprise Software Identity Management Software

A passion for helping Bitwarden users.
Excellent spoken and written English.
Excellent problem-solving skills.
Strong sense of empathy and ability to advocate for others.
Experience from a previous technical position or equivalent education/skills.
Ability and desire to work remotely.
Familiarity with technologies like Bitwarden, Windows, macOS, Linux, iOS & Android, CLI, Docker, GitHub, Freshdesk, HTML, HTTP, DNS, TLS/SSL, PKI.

Function as a Subject Matter Expert (SME) for Bitwarden and our suite of services.
Expand skills in all Bitwarden applications and services to guide, train, and explain features to users.
Work with customers to solve issues and proactively identify future solutions.
Provide excellent customer support and assist with billing and account management.
Collaborate with Sales, Marketing, Development, and Product associates.

Docker HTML Troubleshooting Technical support Customer support

Posted about 1 month ago

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🔥 Customer Success, Digital Specialist - MakeMusic

Posted about 1 month ago

📍 United States

💸 23.34 - 38.9 USD per hour

🔍 Music education and software

🏢 Company: Peaksware👥 11-50 Health Care

2-4 years of experience in customer success or account management.
Understanding of music education and teachers' roles.
Strong analytical and data interpretation skills.
Excellent communication and interpersonal skills.
Experience with high-volume account management.
Proficiency with CRM tools, such as Hubspot.
Familiarity with MakeMusic software and relevant platforms.

Assist with creating and refining playbooks for customer renewals.
Forecast renewal rates and manage a portfolio of accounts.
Develop scalable processes for engagement and renewals.
Partner with Marketing to implement tools for efficient customer handling.
Monitor customer health metrics to identify churn risks.
Use data insights for targeted customer outreach.

Data Analysis Analytical Skills Account Management Cross-functional collaboration CRM Customer Success SaaS

Posted about 1 month ago

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🔥 Customer Success Specialist - MerusCase

Posted about 1 month ago

📍 United States

🔍 Legal technology

🏢 Company: Paradigm👥 251-500 CRM Transaction Processing Service Industry Information Technology Software

2+ years of experience in Customer Success or Customer Service.
2+ years of experience in a SaaS environment.
Experience in a client-facing, support or technical role.
Experience leading initiatives and succeeding in a team environment.
Experience in a high-growth or early-stage startup.
Knowledge in the legal industry is advantageous.
Familiarity with Salesforce, Intercom/Zendesk, JIRA, G Suite.

Become a subject matter expert to provide personalized service to clients.
Manage a portfolio of clients to build long-term relationships.
Onboard and train customers on software usage to enhance efficiency.
Quickly address high-level customer inquiries via email or phone.
Collaborate with other departments to resolve client issues.
Collect and manage client feedback to improve products.
Enhance client satisfaction and retention.
Other duties as assigned.

Training Customer Success SaaS

Posted about 1 month ago

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🔥 Junior Customer Success Manager

Posted about 1 month ago

📍 Austin, TX

🧭 Full-Time

💸 50000.0 - 55000.0 USD per year

🔍 Healthcare Technology

🏢 Company: Breakthrough👥 51-100💰 $1,250,000 Grant over 8 years agoEducation Communities Digital Media Media and Entertainment Association

2+ years of experience in customer success working with a large, low touch group of customers.
Proven ability to create and follow efficient processes.
Strong organizational and problem-solving skills.
Experience with tools like Salesforce, Asana or similar customer success platforms (preferred).

Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product.
Lead renewal conversations and address customer objections to ensure retention.
Oversee the onboarding process for new customers, ensuring timely and seamless completion.
Handle support tickets and ensure timely resolution of customer issues.
Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers.
Maintain clear communication with accounts and follow up proactively.

Go Communication Skills Analytical Skills Collaboration Problem Solving Customer service Negotiation Attention to detail Organizational skills Time Management Written communication Multitasking Interpersonal skills

Posted about 1 month ago

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🔥 Customer Success Engineer

Posted about 2 months ago

📍 Central or Mountain North America

🧭 Full-Time

💸 85000 - 120000 USD per year

🔍 Customer Data Platform

🏢 Company: Hightouch👥 101-250💰 $38,000,000 Series B over 1 year agoDeveloper Platform CRM SaaS Marketing Information Technology Software

2+ years in a customer-facing role.
Experience supporting enterprise customers.
Technical background either through experience or education.
Conversant in SQL or willing to learn.
Strong discovery and interpersonal skills.
Intellectual curiosity, high ambition, and humility.
Excellent verbal and written communication skills.
Ability to adapt to an ever-changing work environment.
Thorough understanding of the technology industry and its players.
Located in Central or Mountain timezone.

Work directly with users to ensure they can get the most value from Hightouch's platform.
Engage with customers through Intercom, Slack, phone, or email to answer questions.
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
Play an important role in the customer journey and contribute to organizational growth.

SQL Communication Skills Collaboration Organizational skills Written communication

Posted about 2 months ago

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🔥 Customer Success and Marketing-Coordinator - (003-0035)

Posted about 2 months ago

📍 Philippines, Nepal

🧭 Full-Time

💸 1500 - 2000 AUD per month

🔍 Technology in salon industry

🏢 Company: Hunt St

Minimum 2 years of experience in customer success, marketing, or a related field.
Strong communication skills.
Experience with email marketing platforms and social media tools.
Attention to detail.
Familiarity with data entry, CRM, and email marketing software; experience with Klaviyo preferred.
Proactive, organized, and able to work independently.

Monitor the support email inbox and respond to customer inquiries.
Document and update customer requests in a spreadsheet.
Proactively assist new customers with setup via email or text.
Develop and execute a social media strategy aligned with brand goals.
Design, launch, and analyze email marketing campaigns.
Maintain hair inspiration and product image libraries.

Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Time Management Written communication Multitasking Marketing Data management

Posted about 2 months ago

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🔥 Junior Contract Management Specialist - Customer Success

Posted about 2 months ago

🧭 Full-Time

🔍 Enterprise and Business software solutions

1-2 years of experience in contract management, paralegal work, or a related administrative role.
Experience in SaaS or IT services is a plus.
Bachelor’s degree in Legal Studies, Business Administration, or a related field (Paralegal Certification is an advantage).
Proficiency in contract management software, CRM systems, and MS Office Suite.
Strong attention to detail, excellent communication skills, and a proactive problem-solving approach.

Assist the Services Sales team in drafting and structuring Customer Success services agreements according to corporate policies.
Perform initial reviews and edits of contract drafts to maintain consistency with company standards and best practices.
Support the finalization of agreements, manage risk, and ensure compliance with corporate guidelines.
Ensure contract terms and obligations are accurately recorded in company systems.
Monitor contract compliance, addressing inconsistencies, and serve as a point of contact for inquiries.
Collaborate with Customer Success, Legal, and Operations teams to execute contract-related processes smoothly.

Posted about 2 months ago

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