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Customer Success Retention Advisor

Posted 25 days agoViewed

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💎 Seniority level: Junior, Minimum of 2 years

📍 Location: Poland

🔍 Industry: Beauty and wellness

🏢 Company: Booksy👥 501-1000💰 Debt Financing 4 months agoMobile PaymentsMarketplaceSaaSPaymentsMobile AppsWellnessSoftware

🗣️ Languages: English

⏳ Experience: Minimum of 2 years

🪄 Skills: Communication SkillsProblem SolvingMicrosoft OfficeFluency in EnglishTechnical supportCustomer SuccessSaaS

Requirements:
  • Minimum of 2 years of experience in retention, telesales, or cross-/up-selling projects.
  • Strong negotiation skills in communication with clients.
  • Ability to handle stress and maintain a goal-oriented mindset.
  • Good knowledge of Windows, Mac, iOS, Android, Chrome OS, web browsers, and MS Office/G Suite.
  • Conversational level English language skills.
Responsibilities:
  • Help ensure retention of Providers by preventing cancellations.
  • Assist Providers in optimizing their use of Booksy.
  • Engage with Providers through outbound calls to resolve concerns.
  • Offer tailored solutions and guidance on improving profiles and bookings.
  • Educate Providers on subscriptions, invoices, and payments.
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