Customer Success Specialist - Remote in Philippines

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Requirements:

• Minimum of 3 years in customer service, particularly through online communication platforms.
• Prior experience in data logging or entry roles is highly desirable.
• Proficiency in CRM systems, Microsoft Office Suite (especially Excel), and basic DBMS.
• Ability to collaborate and work effectively in a team.
• Flexibility to work 9-hour shifts in a 3-shift rotation.

Responsibilities:

• Deliver timely, accurate responses to customer inquiries via email and chat.
• Maintain user records accurately and assist in data analysis.
• Conduct quality checks and ensure user confidentiality.
• Identify recurring customer issues and suggest process enhancements.
• Support cross-functional tasks and data gathering.