ApplyJunior Customer Success Manager
Posted 3 months agoViewed
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💎 Seniority level: Junior, 2+ years
📍 Location: Austin, TX
💸 Salary: 50000.0 - 55000.0 USD per year
🔍 Industry: Healthcare Technology
🏢 Company: Breakthrough👥 51-100💰 $1,250,000 Grant almost 9 years agoEducationCommunitiesDigital MediaMedia and EntertainmentAssociation
⏳ Experience: 2+ years
🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skills
Requirements:
- 2+ years of experience in customer success working with a large, low touch group of customers.
- Proven ability to create and follow efficient processes.
- Strong organizational and problem-solving skills.
- Experience with tools like Salesforce, Asana or similar customer success platforms (preferred).
Responsibilities:
- Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product.
- Lead renewal conversations and address customer objections to ensure retention.
- Oversee the onboarding process for new customers, ensuring timely and seamless completion.
- Handle support tickets and ensure timely resolution of customer issues.
- Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers.
- Maintain clear communication with accounts and follow up proactively.
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