Breakthrough

👥 51-100💰 $1,250,000 Grant almost 9 years agoEducationCommunitiesDigital MediaMedia and EntertainmentAssociation
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Breakthrough is a human rights organization dedicated to transforming public attitudes and advancing equality through media, culture, and education. Operating in six Indian states, Breakthrough tackles issues like domestic violence, early marriage, gender-biased sex selection, and public harassment.

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📍 Austin, TX

🧭 Full-Time

💸 50000.0 - 55000.0 USD per year

🔍 Healthcare Technology

  • 2+ years of experience in customer success working with a large, low touch group of customers.
  • Proven ability to create and follow efficient processes.
  • Strong organizational and problem-solving skills.
  • Experience with tools like Salesforce, Asana or similar customer success platforms (preferred).
  • Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product.
  • Lead renewal conversations and address customer objections to ensure retention.
  • Oversee the onboarding process for new customers, ensuring timely and seamless completion.
  • Handle support tickets and ensure timely resolution of customer issues.
  • Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers.
  • Maintain clear communication with accounts and follow up proactively.

GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skills

Posted 3 months ago
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📍 United States

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Health and wellness

  • 2+ years within a customer success organization
  • Excellent verbal and written communication
  • Proficient at establishing relationships with customers and internal teams
  • Proficient in Salesforce and other cloud-based tools
  • Basic understanding of Facebook, Instagram and other social media platforms
  • Creating tailored onboarding programs and conducting training sessions
  • Proactively managing customer relationships to drive product adoption and ROI
  • Managing each customer’s marketing strategy
  • Retaining and growing the client base
  • Representing the customer’s voice in influencing sales and product development decisions
  • Offering guidance on marketing strategy and patient retention
  • Conducting web-based training and delivering best practice presentations

SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationRelationship building

Posted 3 months ago
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