Customer Success Manager

Posted 3 months agoViewed

💎 Seniority level: Manager, 2+ years

📍 Location: United States

💸 Salary: 70000.0 - 80000.0 USD per year

🔍 Industry: Health and wellness

🏢 Company: Breakthrough👥 51-100💰 $1,250,000 Grant almost 9 years agoEducation Communities Digital Media Media and Entertainment Association

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationRelationship building

Requirements:

2+ years within a customer success organization
Excellent verbal and written communication
Proficient at establishing relationships with customers and internal teams
Proficient in Salesforce and other cloud-based tools
Basic understanding of Facebook, Instagram and other social media platforms

Responsibilities:

Creating tailored onboarding programs and conducting training sessions
Proactively managing customer relationships to drive product adoption and ROI
Managing each customer’s marketing strategy
Retaining and growing the client base
Representing the customer’s voice in influencing sales and product development decisions
Offering guidance on marketing strategy and patient retention
Conducting web-based training and delivering best practice presentations

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