Customer Success Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 2+ years

📍 Location: United States

💸 Salary: 70000.0 - 80000.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Breakthrough👥 51-100💰 $1,250,000 Grant over 8 years agoEducation Communities Digital Media Media and Entertainment Association

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationRelationship building

Requirements:

2+ years within a customer success organization.
Excellent verbal and written communication skills.
Motivated self-starter and team player.
Proficient at establishing relationships with customers and internal teams.
Ability to identify and pivot customer relationships for retention and upsells.
Flourish in a high growth environment where change is constant.
Proficient in Salesforce and other cloud-based tools.
Basic understanding of Facebook, Instagram, and other social media platforms.

Responsibilities:

Create tailored onboarding programs and conduct training sessions for new clients.
Proactively manage 35-50 customer relationships from post-launch to renewal.
Drive product adoption and ROI while working on customers' marketing strategies.
Monitor adoption trends, identify upsell opportunities, and influence sales and product decisions.
Serve as a subject matter expert, offering guidance on marketing strategy and patient retention.

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Customer Success Manager

Requirements:

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