Customer Success Manager AMERICAS

Posted about 12 hours agoViewed

📍 Location: United States, Canada

🔍 Industry: Global Payroll and Compliance

🗣️ Languages: English

🪄 Skills: Problem SolvingComplianceInterpersonal skillsClient relationship managementCross-functional collaborationData managementCustomer SuccessSaaS

Requirements:

Experience in customer support or advisory roles
Understanding of global employment compliance

Responsibilities:

Advise customers on the global employment process
Support onboarding onto the RemoFirst platform
Serve as point of contact for future client needs

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Strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.
Managed varying sizes of customers and books of business in the mid market segment.
Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
Become a product and industry expert

💡 Responsibilities

Onboard, train, and support the adoption of Ashby with a wide range of customers - focusing on improved product adoption and increased customer health.
Shape how we serve customers ranging from high growth startups to public companies.

SQLCross-functional Team LeadershipCustomer serviceRESTful APIsAccount ManagementTrainingRecruitmentCRMCustomer SuccessSaaS

Posted 8 days ago

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