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Customer Success Specialist (APAC)

Posted 6 days agoViewed

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💎 Seniority level: Junior, Experience from a previous technical position is required, equivalent education or demonstrable skills are also encouraged.

📍 Location: APAC region, Western or Central Indonesia Time Zone

🔍 Industry: Identity security

🏢 Company: Bitwarden👥 101-250💰 $100,000,000 Series B over 2 years agoPrivacyCyber SecurityEnterprise SoftwareIdentity ManagementSoftware

🗣️ Languages: English

⏳ Experience: Experience from a previous technical position is required, equivalent education or demonstrable skills are also encouraged.

🪄 Skills: DockerHTMLTroubleshootingTechnical supportCustomer support

Requirements:
  • A passion for helping Bitwarden users.
  • Excellent spoken and written English.
  • Excellent problem-solving skills.
  • Strong sense of empathy and ability to advocate for others.
  • Experience from a previous technical position or equivalent education/skills.
  • Ability and desire to work remotely.
  • Familiarity with technologies like Bitwarden, Windows, macOS, Linux, iOS & Android, CLI, Docker, GitHub, Freshdesk, HTML, HTTP, DNS, TLS/SSL, PKI.
Responsibilities:
  • Function as a Subject Matter Expert (SME) for Bitwarden and our suite of services.
  • Expand skills in all Bitwarden applications and services to guide, train, and explain features to users.
  • Work with customers to solve issues and proactively identify future solutions.
  • Provide excellent customer support and assist with billing and account management.
  • Collaborate with Sales, Marketing, Development, and Product associates.
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