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Customer Success Specialist, APAC

Posted 2 days agoViewed

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💎 Seniority level: Entry, 0-2 years

📍 Location: Australia

🔍 Industry: Software, Visual Collaboration

🏢 Company: Lucid Software👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternetInformation ServicesSaaSMobile AppsInformation TechnologyEnterprise SoftwareMobileCollaborationSoftware

🗣️ Languages: English, Additional language skills are a plus (ES, FR, JA, PT, DE)

⏳ Experience: 0-2 years

🪄 Skills: Data AnalysisTroubleshootingTechnical supportCRMCustomer SuccessSaaS

Requirements:
  • Bachelor's degree with strong academic performance.
  • 0-2 years of experience, preferably in a client-facing or technical role.
  • Ability to think strategically and tackle open-ended problems.
  • Detail-oriented, organized, and a good team player.
  • Strong sense of personal ownership and responsibility.
  • Strong communication skills, both written and verbal.
  • Empathy and a passion for problem solving.
  • Ability to thrive in a fast-paced environment.
Responsibilities:
  • Develop an understanding of customers’ business objectives and support strategies.
  • Identify and monitor key user operational metrics focused on retention.
  • Support ongoing successful adoption of Lucid products.
  • Execute data-driven recommendations at scale.
  • Manage technical issues and resolve user issues in a timely manner.
  • Innovate processes to drive improvements in billing support.
  • Drive initiatives to enhance customer experience and satisfaction.
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