Lucid Software

👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternet Information Services SaaS Mobile Apps Information Technology Enterprise Software Mobile Collaboration Software

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Lucid Software is a visual collaboration suite that helps teams see and build the future through products like Lucidchart and Lucidspark. Their software provides end-to-end experiences for collaboration and clear communication, used by millions of users worldwide.

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Jobs at this company:

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🔥 Sr. Corporate Counsel, Commercial

Posted 8 days ago

🧭 Full-Time

🔍 SaaS technology

🔧 Requirements

Undergraduate and Juris Doctor from highly regarded schools and member of a state bar.
7+ years combined legal experience in a software company and/or law firm.
Strong experience negotiating complex enterprise B2B SaaS agreements.
Familiarity with global data privacy laws and experience negotiating DPAs.
Experience reviewing information security programs and requirements.
Experience creating processes and policies to streamline commercial legal functions.
Sound legal and business judgment with risk assessment capabilities.
Excellent written and verbal communication and negotiation skills.
Ability to organize and manage deadlines in a fast-paced environment.
Highly responsive and service-oriented attitude.
Curious and motivated to enhance Lucid's legal department.

💡 Responsibilities

Analyze, draft, and negotiate SaaS subscription and commercial agreements.
Support the sales teams in managing the contracting process and drive deals to closure.
Advise on issues and risks in commercial contracts, ensuring compliance with corporate policies.
Support business teams in structuring transactions and negotiating vendor agreements.
Manage vendor relationships and software renewals efficiently.
Collaborate with the legal compliance team about vendors with access to personal information.
Work with cross-functional teams to improve commercial team policies and develop training materials.

Posted 8 days ago

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🔥 APAC Enterprise New Logo Account Executive

Posted 12 days ago

📍 Victoria, New South Wales, Australian Capital Territory

🔍 SaaS/tech

🔧 Requirements

5+ years of sales experience (Account Executive, Account Manager, etc.) in SaaS/tech.
Experience selling to ASX 200 and/or Federal and State Government.
Ability to manage complex sales cycles with multiple stakeholders.
Knowledge of cloud applications and SaaS solutions.
Proven track record of exceeding sales quotas.
Strong interpersonal and presentation skills.
Skilled in prospecting, territory planning, and team-selling.
Exceptional verbal and written communication skills.
Must be located in Victoria, New South Wales, or Australian Capital Territory.

💡 Responsibilities

Identify and close business in named ASX200, plus Australian Federal, and State Government Accounts.
Build a territory plan focused on New Logo acquisition.
Continuously seek expansion and new opportunities.
Develop strong relationships and create champions within target accounts.
Conduct complex negotiations that benefit both parties.
Consult for increased adoption and enterprise-wide deployments.
Mentor assigned development representative.

Project ManagementCloud ComputingNegotiationAccount ManagementSales experienceCRMSaaS

Posted 12 days ago

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🔥 NA Public Sector Inside Sales Representative

Posted 14 days ago

📍 US

🧭 Full-Time

🔍 SaaS/Software

🔧 Requirements

1+ years of sales experience as a Sales/Business Development Rep, Account Executive, Account Manager, or similar role, preferably in SaaS/software.
1+ years of experience selling into government accounts and Federal Systems Integrators.
Ability to project manage complex sales cycles with internal stakeholders.
Knowledge of cloud applications and complex SaaS solutions.
Proven track record of exceeding quotas.
Strong interpersonal and presentation skills.
Skilled in prospecting, territory planning, and team-selling.
Exceptional verbal and written communication skills.

💡 Responsibilities

Identify and close business in your assigned territory.
Focus on transactional business with new and existing customers.
Foster strong relationships across all target accounts and build new champions through strategic prospecting.
Handle complex negotiations that are mutually beneficial and strengthen customer relationships.
Work closely with assigned Sales Rep to retain and expand install base customers.
Travel when needed.
Other duties as assigned.

Project ManagementCloud ComputingSalesforceSaaS

Posted 14 days ago

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🔥 Customer Operations Internship

Posted 14 days ago

📍 Raleigh, NC

🧭 Internship

🔍 Software

🔧 Requirements

Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher.
A strong sense of personal ownership and responsibility.
Ability to translate complex technical ideas into simple content.
Strong written and verbal communication skills (both internally and externally).
Ability to work independently, cross-functionally, and manage multiple initiatives efficiently.
Excellent analytical capabilities and problem-solving skills in a fast-paced environment.
Detail-oriented, organized, and a good team player.
Bias towards finding solutions.

💡 Responsibilities

Manage technical issues by investigating and troubleshooting problems, escalating user issues, and identifying consumer needs.
Develop and maintain technical product expertise and collaborate with support and engineering teams to resolve user issues.
Monitor operational metrics to drive improvements to products and support.
Collaborate with cross-functional teams on user-impacting issues.
Assist in writing Help Center and user education content.
Engage with users in the Lucid Community.
Investigate and process customer requests for cancellation and refunds over email.
Resolve customer billing concerns, including downgrades and duplicate charges.
Research accounts with posted payments and customer dispute activity.
Develop understanding of product offerings and implement changes into billing processes.
Communicate and follow up effectively with customers.

Data AnalysisContent creationTroubleshootingTechnical support

Posted 14 days ago

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🔥 Sr. Manager, Technical Program Management

Posted 15 days ago

🔍 Visual collaboration

🔧 Requirements

7+ years of technical product or program management experience.
3-5+ years managing a technical program office.
Experience building a high-performing TPM organization with effective processes.
Strong track record in coordinating release schedules across functional teams.
Ability to manage complex projects, resolve risks, and make trade-off decisions.
Familiarity with global-scale distributed cloud technology.

💡 Responsibilities

Drive complex, cross-divisional projects/initiatives.
Navigate diverse stakeholders while maintaining trusted relationships.
Collaborate with product and engineering teams for alignment and prioritization.
Develop KPIs for program effectiveness and establish frameworks for delivery.
Enhance project management practices to strengthen teams and communication.
Manage all aspects of programs including execution tracking and resource planning.
Identify inhibitors and lead process streamlining.
Mentor team members for professional growth.

Posted 15 days ago

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🔥 Customer Success Manager

Posted 16 days ago

📍 United States

🧭 Full-Time

🔍 Software / Visual Collaboration

🔧 Requirements

Bachelor's degree with strong academic performance.
At least 2 years experience in CX, Consulting, or similar customer-facing roles.
Technical background or strong technical aptitude to become a Lucid Suite expert.
Excellent organizational skills with the ability to manage multiple priorities effectively.
Strong written and verbal communication skills, including technical presentations to non-technical audiences.
Proficient in using tools to manage customer relationships.
Demonstrated ability to work independently and lead initiatives.
Fluency in English.

💡 Responsibilities

Develop an understanding of the Lucid Suite to help customers integrate it into their workflows.
Create strategies for ongoing adoption of the Lucid Suite.
Build relationships with key contacts from contributors to executives.
Partner with Professional Services to drive adoption through change management and awareness campaigns.
Manage a portfolio of accounts, prioritizing engagement and coordinating workstreams.
Conduct business reviews to ensure satisfaction and drive ongoing adoption.
Act as the primary contact for key customers.
Lead initiatives to enhance the customer experience and collaborate with internal teams.

Communication SkillsChange ManagementCustomer SuccessSaaS

Posted 16 days ago

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🔥 Sr. Lifecycle Email Marketing Specialist

Posted 16 days ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🔧 Requirements

Bachelor’s degree related to business or marketing.
1-2 years of hands-on experience in email marketing, particularly with transactional or lifecycle emails.
Experience in creating and executing marketing campaigns driving customer engagement.
Experience working with teams such as product, engineering, and QA.
Strong technical skills developing emails and solving complex problems.
Strong analytical skills for data analysis and assessing AB test metrics.
Proven ability to take feedback and learn quickly.

💡 Responsibilities

Own and enhance Lucid’s transactional emails to drive customer success.
Develop emails in HTML/CSS, manage translations, and implement new email campaigns.
Ensure emails are reliably sent and delivered to customers within the Lucid product suite.
Become an expert in customer motivations and needs related to transactional emails.
Facilitate effective customer relationships and cross-functional teamwork with various departments.
Run AB/multivariate tests to understand usage patterns and optimize email effectiveness.
Effectively plan and prioritize work across multiple projects and communicate with stakeholders.

Data AnalysisHTMLCSSSaaSA/B testing

Posted 16 days ago

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🔥 Customer Success Specialist, APAC

Posted about 1 month ago

📍 Australia

🔍 Software, Visual Collaboration

🔧 Requirements

Bachelor's degree with strong academic performance.
0-2 years of experience, preferably in a client-facing or technical role.
Ability to think strategically and tackle open-ended problems.
Detail-oriented, organized, and a good team player.
Strong sense of personal ownership and responsibility.
Strong communication skills, both written and verbal.
Empathy and a passion for problem solving.
Ability to thrive in a fast-paced environment.

💡 Responsibilities

Develop an understanding of customers’ business objectives and support strategies.
Identify and monitor key user operational metrics focused on retention.
Support ongoing successful adoption of Lucid products.
Execute data-driven recommendations at scale.
Manage technical issues and resolve user issues in a timely manner.
Innovate processes to drive improvements in billing support.
Drive initiatives to enhance customer experience and satisfaction.

Data AnalysisTroubleshootingTechnical supportCRMCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Demand Generation Manager - Webinars

Posted about 1 month ago

📍 Salt Lake City, UT

🧭 Full-Time

🔍 Visual collaboration

🔧 Requirements

3+ years in demand generation marketing or related roles with proven engagement and pipeline targets.
Strong communication, organizational, and writing skills.
Proficiency in webinar platforms like Zoom Webinars.
Ability to deliver personalized experiences through cross-functional collaboration.
2+ years managing webinars and virtual programs in a B2B environment is preferred.
Strong project management skills with an ability to translate vision into action.
Expertise in aligning editorial content creation with product insights and customer needs.
Highly organized with effective priority balancing and project ownership skills.

💡 Responsibilities

Develop a comprehensive webinar strategy with objectives, content themes, messaging, and goals.
Manage the entire webinar process from scheduling topics and speakers to technical setup.
Implement pre- and post-webinar strategies to enhance impact and innovate content repurposing.
Establish benchmarks, measure effectiveness, optimize based on insights, and report to stakeholders.
Act as a moderator for webinars as needed.

Project ManagementData AnalysisContent creationCross-functional collaboration

Posted about 1 month ago

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🔥 Sr. Solutions Engineer

Posted about 1 month ago

📍 Raleigh, NC

🧭 Full-Time

🔍 Software

🔧 Requirements

1-2 years of relevant experience in a technical or customer-facing role.
Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative.
Demonstrate an interest in customer success.
Excellent written & verbal communication skills, including presentation acumen.
Detail-oriented, organized, and a good team player.
Bias towards finding solutions rather than shutting down ideas.
Ability to relate to Lucid Software's products and culture.
Capable of thriving in a fast-paced, startup-type environment.
Experience working in a customer-facing environment.

💡 Responsibilities

Create and deliver custom technical demos of the Lucid product suite to prospects and customers.
Become a respected product expert internally and a source of knowledge for customers.
Engage in creative and strategic problem-solving to address inefficiencies in SE team operations.
Respond to security-related inquiries and alleviate concerns.
Engage frequently with Product and Engineering teams to communicate customer challenges and successes.
Other duties as assigned.

AgileREST APITechnical supportCustomer SuccessSaaS

Posted about 1 month ago

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