Lucid Software

👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternet Information Services SaaS Mobile Apps Information Technology Enterprise Software Mobile Collaboration Software

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Lucid Software is a visual collaboration suite that helps teams see and build the future through products like Lucidchart and Lucidspark. Their software provides end-to-end experiences for collaboration and clear communication, used by millions of users worldwide.

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Jobs at this company:

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🔥 Product Manager, Enterprise

Posted 5 days ago

🧭 Full-Time

🔍 Software as a Service (SaaS)

🔧 Requirements

Bachelor’s degree.
2+ years of experience in product management at reputable software product companies.
Track record of improving core business and product metrics, particularly in B2B SaaS environments.
Ability to creatively de-risk and validate hypotheses quickly.
Strong communication skills for engaging with diverse stakeholders.
Understanding of simple and intuitive user experiences.
Excellent collaboration with engineering and UX teams.
Proven ability to receive feedback and adapt quickly.

💡 Responsibilities

Work closely with UX, Engineering, Marketing, Sales, Customer Success Managers, and other Product teams.
Become an expert in understanding customer motivations, goals, and needs.
Deliver on key business outcomes through effective product management.
Own product features through the entire creative cycle: ideation, specification, development, release, analysis, and iteration.
Perform qualitative and quantitative research for feature validation.
Collaborate with UI/UX designers to ensure excellent user experience.
Guide feature development with engineering teams.
Use metrics to analyze usage patterns and optimize features.
Plan and prioritize work across projects and communicate to stakeholders.

Posted 5 days ago

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🔥 Associate Manager, Business Development

Posted 7 days ago

🧭 Full-Time

🔍 Software / Technology

🔧 Requirements

2+ years of product management, strategy, or management consulting experience.
Excellent verbal, written, presentation, and interpersonal communication skills.
Proven autonomy in a high performing work environment.
Highly organized with strong project management experience.
Relationship expert with strong empathy for internal and external stakeholders.

💡 Responsibilities

Identify and develop relationships with new technology partners.
Build business cases for integration opportunities.
Lead critical partner relationships and technology integrations with major companies.
Execute Lucid’s GTM partnership strategy in key verticals to drive revenue growth.
Work closely with the Chief Product Officer, Director of BD, and other C-level executives.

Posted 7 days ago

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🔥 Sr. Corporate Counsel, Commercial

Posted 14 days ago

🧭 Full-Time

🔍 SaaS technology

🔧 Requirements

Undergraduate and Juris Doctor degrees from highly regarded schools with state bar membership.
7+ years of legal experience in a software company and/or law firm.
Strong experience negotiating complex enterprise B2B SaaS agreements.
Familiarity with global data privacy laws and experience negotiating DPAs.
Experience reviewing information security programs.
Ability to create and scale processes for commercial legal functions.
Sound judgment to assess risks and communicate them effectively.
Excellent written and verbal communication and negotiation skills.
Ability to manage deadlines in a fast-paced environment.
Responsive and service-oriented attitude.

💡 Responsibilities

Analyze, draft, and negotiate SaaS subscription and other commercial agreements.
Support the needs of global sales teams in the contracting process.
Advise on relevant issues and risks in commercial contracts.
Support business teams in structuring transactions and drafting agreements.
Manage vendor relationships and procurement negotiations.
Work with compliance teams regarding vendors with access to personal information.
Collaborate with cross-functional teams to improve policies and develop training materials.

Posted 14 days ago

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🔥 APAC Enterprise New Logo Account Executive

Posted 19 days ago

📍 Victoria, New South Wales, Australian Capital Territory

🔍 SaaS/tech

🔧 Requirements

5+ years of sales experience (Account Executive, Account Manager, etc.) in SaaS/tech.
Experience selling to ASX 200 and/or Federal and State Government.
Ability to manage complex sales cycles with multiple stakeholders.
Knowledge of cloud applications and SaaS solutions.
Proven track record of exceeding sales quotas.
Strong interpersonal and presentation skills.
Skilled in prospecting, territory planning, and team-selling.
Exceptional verbal and written communication skills.
Must be located in Victoria, New South Wales, or Australian Capital Territory.

💡 Responsibilities

Identify and close business in named ASX200, plus Australian Federal, and State Government Accounts.
Build a territory plan focused on New Logo acquisition.
Continuously seek expansion and new opportunities.
Develop strong relationships and create champions within target accounts.
Conduct complex negotiations that benefit both parties.
Consult for increased adoption and enterprise-wide deployments.
Mentor assigned development representative.

Project ManagementCloud ComputingNegotiationAccount ManagementSales experienceCRMSaaS

Posted 19 days ago

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🔥 NA Public Sector Inside Sales Representative

Posted 21 days ago

📍 US

🧭 Full-Time

🔍 SaaS/Software

🔧 Requirements

1+ years of sales experience as a Sales/Business Development Rep, Account Executive, Account Manager, or similar role, preferably in SaaS/software.
1+ years of experience selling into government accounts and Federal Systems Integrators.
Ability to project manage complex sales cycles with internal stakeholders.
Knowledge of cloud applications and complex SaaS solutions.
Proven track record of exceeding quotas.
Strong interpersonal and presentation skills.
Skilled in prospecting, territory planning, and team-selling.
Exceptional verbal and written communication skills.

💡 Responsibilities

Identify and close business in your assigned territory.
Focus on transactional business with new and existing customers.
Foster strong relationships across all target accounts and build new champions through strategic prospecting.
Handle complex negotiations that are mutually beneficial and strengthen customer relationships.
Work closely with assigned Sales Rep to retain and expand install base customers.
Travel when needed.
Other duties as assigned.

Project ManagementCloud ComputingSalesforceSaaS

Posted 21 days ago

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🔥 Customer Operations Internship

Posted 21 days ago

📍 Raleigh, NC

🧭 Internship

🔍 Visual collaboration software

🔧 Requirements

Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher.
A strong sense of personal ownership and responsibility.
Ability to translate complex technical ideas into simple, easy to understand content.
Strong written and verbal communication skills (both internally and externally).
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities.
Detail-oriented, organized and a good team player.
Bias towards finding solutions versus shutting down ideas.

💡 Responsibilities

Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows, and proactively identifying consumer needs.
Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues.
Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
Assist in writing clear Help Center and user education content.
Engage with our users in the Lucid Community.
Investigate and process customer requests for cancellation and refunds over email.
Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments.
Research accounts in which payments have been posted and customer disputes activity.
Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes.
Communicate and follow up effectively with customers in a clear and timely manner.

Data AnalysisContent creationTroubleshootingTechnical support

Posted 21 days ago

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🔥 Sr. Manager, Technical Program Management

Posted 22 days ago

📍 United States

🧭 Full-Time

🔍 Visual collaboration software

🔧 Requirements

7+ years of technical product or program management experience.
3-5+ years managing a technical program office.
Experience in building a top-tier TPM organization.
Experience managing cross-functional programs and releases.
Proficiency in global-scale distributed cloud technologies.
Exemplify and advocate for Lucid's culture and values.

💡 Responsibilities

Drive complex, cross-divisional projects.
Navigate diverse stakeholder groups to form trusted relationships.
Partner with product and engineering teams for alignment and decision-making.
Develop KPIs to measure program effectiveness.
Evaluate and enhance project management best practices.
Manage all program aspects including planning, execution, and communication.
Identify and address inhibitors and risks.
Streamline processes and manage objectives.
Mentor and enable career growth for team members.

LeadershipProject ManagementAgileCross-functional Team LeadershipResource PlanningStrategic ManagementStakeholder management

Posted 22 days ago

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🔥 Customer Success Manager

Posted 23 days ago

📍 United States

🧭 Full-Time

🔍 Software / Visual Collaboration

🔧 Requirements

Bachelor's degree with strong academic performance.
At least 2 years experience in CX, Consulting, or similar customer-facing roles.
Technical background or strong technical aptitude to become a Lucid Suite expert.
Excellent organizational skills with the ability to manage multiple priorities effectively.
Strong written and verbal communication skills, including technical presentations to non-technical audiences.
Proficient in using tools to manage customer relationships.
Demonstrated ability to work independently and lead initiatives.
Fluency in English.

💡 Responsibilities

Develop an understanding of the Lucid Suite to help customers integrate it into their workflows.
Create strategies for ongoing adoption of the Lucid Suite.
Build relationships with key contacts from contributors to executives.
Partner with Professional Services to drive adoption through change management and awareness campaigns.
Manage a portfolio of accounts, prioritizing engagement and coordinating workstreams.
Conduct business reviews to ensure satisfaction and drive ongoing adoption.
Act as the primary contact for key customers.
Lead initiatives to enhance the customer experience and collaborate with internal teams.

Communication SkillsChange ManagementCustomer SuccessSaaS

Posted 23 days ago

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🔥 Sr. Lifecycle Email Marketing Specialist

Posted 23 days ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🔧 Requirements

Bachelor’s degree related to business or marketing.
1-2 years of hands-on experience in email marketing, especially transactional or lifecycle emails.
Experience in creating and executing marketing campaigns that enhance customer engagement.
Experience in collaborating with teams such as product, engineering, and QA.
Strong technical skills in developing emails and solving complex issues.
Strong analytical skills for analyzing data and assessing AB test metrics.
Proven ability to take feedback and learn quickly.

💡 Responsibilities

Own and enhance Lucid’s transactional emails to improve customer success.
Ensure reliable delivery of emails to facilitate customer work within Lucid's product suite.
Become an expert on customer motivations and needs related to transactional emails.
Use strong interpersonal skills to build effective relationships across Engineering, Marketing, UX, and Product teams.
Run AB/multivariate tests to measure and optimize email effectiveness using data analysis.
Plan and prioritize work across projects and communicate priorities to stakeholders.

Data AnalysisHTMLCSSSaaSA/B testing

Posted 23 days ago

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🔥 Customer Success Specialist, APAC

Posted about 1 month ago

📍 Australia

🔍 Software, Visual Collaboration

🔧 Requirements

Bachelor's degree with strong academic performance.
0-2 years of experience, preferably in a client-facing or technical role.
Ability to think strategically and tackle open-ended problems.
Detail-oriented, organized, and a good team player.
Strong sense of personal ownership and responsibility.
Strong communication skills, both written and verbal.
Empathy and a passion for problem solving.
Ability to thrive in a fast-paced environment.

💡 Responsibilities

Develop an understanding of customers’ business objectives and support strategies.
Identify and monitor key user operational metrics focused on retention.
Support ongoing successful adoption of Lucid products.
Execute data-driven recommendations at scale.
Manage technical issues and resolve user issues in a timely manner.
Innovate processes to drive improvements in billing support.
Drive initiatives to enhance customer experience and satisfaction.

Data AnalysisTroubleshootingTechnical supportCRMCustomer SuccessSaaS

Posted about 1 month ago

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