Lucid Software

👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternet Information Services SaaS Mobile Apps Information Technology Enterprise Software Mobile Collaboration Software

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Lucid Software is a visual collaboration suite that helps teams see and build the future through products like Lucidchart and Lucidspark. Their software provides end-to-end experiences for collaboration and clear communication, used by millions of users worldwide.

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Jobs at this company:

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🔥 Customer Success Specialist, APAC

Posted 2 days ago

📍 Australia

🔍 Software, Visual Collaboration

Bachelor's degree with strong academic performance.
0-2 years of experience, preferably in a client-facing or technical role.
Ability to think strategically and tackle open-ended problems.
Detail-oriented, organized, and a good team player.
Strong sense of personal ownership and responsibility.
Strong communication skills, both written and verbal.
Empathy and a passion for problem solving.
Ability to thrive in a fast-paced environment.

Develop an understanding of customers’ business objectives and support strategies.
Identify and monitor key user operational metrics focused on retention.
Support ongoing successful adoption of Lucid products.
Execute data-driven recommendations at scale.
Manage technical issues and resolve user issues in a timely manner.
Innovate processes to drive improvements in billing support.
Drive initiatives to enhance customer experience and satisfaction.

Data AnalysisTroubleshootingTechnical supportCRMCustomer SuccessSaaS

Posted 2 days ago

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🔥 Sales Development Manager

Posted 4 days ago

🧭 Full-Time

🔍 SaaS applications

5+ years of sales experience.
2+ years of sales management experience.
Experience as an expert coach and leader.
Ability to manage multiple projects and meet deadlines.
Outstanding written and verbal communication skills.
Experience with Salesforce.com CRM reporting.
Familiarity with Tableau, Outreach, and similar sales tools.
BA/BS degree or equivalent experience.

Manage and optimize team productivity to ensure sales targets are met.
Maintain expert knowledge of Lucidchart's offerings and update the SDR team.
Develop inbound and outbound strategies to penetrate new markets.
Translate best practices in pipeline generation through various prospect engagements.
Coach SDRs on effective customer interactions and solutions matching.
Assist the team in adhering to established sales processes and workflows.
Report SDR performance and identify improvement opportunities.
Facilitate the career development of SDRs for future sales roles.
Recruit and hire top talent SDRs based on team growth forecasts.

Posted 4 days ago

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🔥 Demand Generation Manager - Webinars

Posted 8 days ago

📍 United States

🧭 Full-Time

🔍 Software

3+ years in demand generation marketing or related roles, with a proven track record of driving engagement and meeting pipeline targets.
Strong communication, organizational, and writing skills.
Proficiency in webinar platforms like Zoom Webinars.
Ability to deliver personalized, high-value experiences through cross-functional collaboration.

Develop a comprehensive webinar strategy, including key objectives, content themes, messaging, and goals across the customer journey.
Manage the webinar process from start to finish—scheduling topics and speakers, overseeing technical setup, and collaborating with stakeholders on creative, content, and promotion strategies.
Execute pre- and post-webinar strategies to maximize impact and innovate ways to repurpose content.
Establish benchmarks, measure program effectiveness, and report results to stakeholders.
Act as a webinar moderator as needed.

Project ManagementData AnalysisContent creationCross-functional collaboration

Posted 8 days ago

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🔥 Sr. Solutions Engineer

Posted 11 days ago

📍 Raleigh, NC

🧭 Full-Time

🔍 Software

1-2 years of relevant experience in a technical or customer-facing role.
Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative.
Demonstrate an interest in customer success.
Excellent written & verbal communication skills, including presentation acumen.
Detail-oriented, organized, and a good team player.
Bias towards finding solutions rather than shutting down ideas.
Ability to relate to Lucid Software's products and culture.
Capable of thriving in a fast-paced, startup-type environment.
Experience working in a customer-facing environment.

Create and deliver custom technical demos of the Lucid product suite to prospects and customers.
Become a respected product expert internally and a source of knowledge for customers.
Engage in creative and strategic problem-solving to address inefficiencies in SE team operations.
Respond to security-related inquiries and alleviate concerns.
Engage frequently with Product and Engineering teams to communicate customer challenges and successes.
Other duties as assigned.

AgileREST APITechnical supportCustomer SuccessSaaS

Posted 11 days ago

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🔥 Technical Product Manager, Systems

Posted 12 days ago

📍 Salt Lake City, UT

🧭 Full-Time

🔍 SaaS

Strong understanding of project management principles and appropriate agile methodologies and processes.
Experience as a Product Owner and managing a backlog.
Experience in a SaaS company within an agile environment.
Ownership of problems and a proactive approach to challenges.
Flexibility and effectiveness in ambiguous situations.
Self-learner willing to learn new skills and technical aspects of the role.

Own project features and/or themes through their creative cycle: ideation, specification, development, release, analysis, and iteration.
Effectively plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders.
Act as a point of contact for assigned teams, communicating organizational needs.
Collaborate with key stakeholders for tactical execution from creation to delivery.
Monitor scheduling, project flow, dependency mapping, planning, and resource management.
Facilitate meetings including all Scrum ceremonies and daily stand-ups.
Escalate impediments and assist in identifying and mitigating risk.
Maintain transparency into team’s work using Agile tools and metrics to track progress.

Project ManagementAgileProduct ManagementSCRUMJira

Posted 12 days ago

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🔥 Strategy Director

Posted 12 days ago

📍 United States

🧭 Full-Time

🔍 Software

Minimum 6 years experience working in a high performing, data-driven environment.
Minimum 3 years of experience in management consulting, ideally reaching the Engagement Manager/Case Team Leader level.
Exceptional problem-solving, analytical, and research skills.
Demonstrated ability to learn quickly and become an expert on new domains of knowledge.
Experience working effectively and driving results with cross-functional teams.
Proven autonomy and ownership.

Work directly with VP of Strategy, Director of Pricing & Packaging, Chief Product Officer, and other senior leaders.
Build business cases for new product and feature opportunities and craft strategy roadmaps.
Lead analysis workstreams for strategic choices, threats, and opportunities.
Help execute cross-functional projects to address Lucid’s challenging problems.

Research skills

Posted 12 days ago

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🔥 Staff Engineer

Posted 12 days ago

📍 Salt Lake City, UT

🧭 Full-Time

🔍 Visual collaboration software

BS Degree in Computer Science, related technical field, or equivalent practical experience.
8+ years industry experience.
Experience building scalable systems.
Ability to thrive in an energizing environment.
Detail oriented and organized.
Excellent written and verbal communication skills.

Design, develop, test, deploy, maintain, and improve software.
Manage project priorities, deadlines, and deliverables.
Support and develop software engineers by providing advice and coaching when needed.
Other duties as assigned.

TeamworkScala

Posted 12 days ago

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🔥 Sr. Revenue Operations Analyst

Posted 12 days ago

📍 United States

🧭 Full-Time

🔍 Software / Technology

3+ years of relevant experience.
BA/BS degree.
Experience with data analysis and financial modeling, including advanced Microsoft Excel skills.
Ability to work independently, collaboratively, and manage multiple initiatives.
Detail-oriented and organized for accuracy and timeliness.
Ability to identify problems and propose data-driven solutions.
Strong verbal and written communication skills for building relationships.

Drive strategic decision-making and planning in partnership with Sales leadership by producing analysis and recommendations.
Maximize partnership value for stakeholders within Sales, GTM Strategy & Operations, Finance, and People Ops by providing actionable insights.
Maintain and improve data sources within Adaptive and Tableau regarding performance and team changes.
Implement strategic solutions for process inefficiencies through cross-functional collaboration.
Communicate proactively with Sales reps, leaders, and stakeholders on key performance metrics.

Process improvement

Posted 12 days ago

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🔥 Sr. Customer Success Manager

Posted 12 days ago

📍 Raleigh, NC

🧭 Full-Time

🔍 Software

Bachelor's degree with strong academic performance.
At least 4 years of experience in CX, Consulting, or similar customer-facing roles.
Technical background or strong technical aptitude for Lucid Suite expertise.
Excellent organizational skills and ability to manage multiple priorities.
Strong written and verbal communication skills, including technical presentations.
Proficient in tools for managing customer relationships.
Demonstrated ability to work independently and lead initiatives.
Fluency in English.

Develop a strong understanding of the Lucid Suite and its integration into customer workflows.
Create strategies for continual adoption of the Lucid Suite.
Build relationships with key contacts across various organizational levels.
Partner with Professional Services to drive product adoption.
Manage a portfolio of accounts and prioritize engagement according to needs.
Conduct regular business reviews to ensure customer satisfaction.
Act as the primary contact for key customers.
Lead cross-functional initiatives for customer experience enhancement.
Collaborate with account teams to improve internal processes.

Change ManagementCustomer Success

Posted 12 days ago

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🔥 Senior Revenue Accountant

Posted 12 days ago

📍 US

🧭 Full-Time

🔍 SaaS technology

Bachelor’s degree with an emphasis in Accounting or Finance.
2-3 years of combined experience in public accounting and/or a corporate revenue accounting role.
CPA with strong analytical and technical skills, business partnering, and interpersonal skills.
Thorough understanding of U.S. GAAP and internal controls over financial reporting.
Strong technical Revenue Recognition experience and related authoritative guidance.
Advanced MS Excel skills for maintaining complex spreadsheets and calculations.
Ability to operate independently, prioritize effectively, and deliver high-quality results.
Operational accounting experience in a growing SaaS technology business.

Perform month-end revenue related journal entries, reconciliations, and analysis.
Evaluate revenue treatment for customer contracts under ASC 606 by preparing checklists.
Drive process and system improvements while seeking opportunities for automation.
Partner with Order Management to ensure revenue transactions are recorded per policies.
Perform SSP analysis and fair value allocations for reasonableness.
Create accounting memos to document accounting positions under ASC 606.
Work with external auditors to ensure compliance with GAAP.
Maintain order-to-cash internal documentation to support SOX 404 controls.
Ensure adequate internal controls for the order-to-cash process.
Support revenue recognition disclosures in financial reports.

Accounting

Posted 12 days ago

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Lucid Software

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