Customer Success Manager

Posted 12 days agoViewed

💎 Seniority level: Manager, At least 2 years

📍 Location: United States

🔍 Industry: Software / Visual Collaboration

🏢 Company: Lucid Software👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternet Information Services SaaS Mobile Apps Information Technology Enterprise Software Mobile Collaboration Software

🗣️ Languages: English

⏳ Experience: At least 2 years

🪄 Skills: Communication SkillsChange ManagementCustomer SuccessSaaS

Requirements:

Bachelor's degree with strong academic performance.
At least 2 years experience in CX, Consulting, or similar customer-facing roles.
Technical background or strong technical aptitude to become a Lucid Suite expert.
Excellent organizational skills with the ability to manage multiple priorities effectively.
Strong written and verbal communication skills, including technical presentations to non-technical audiences.
Proficient in using tools to manage customer relationships.
Demonstrated ability to work independently and lead initiatives.
Fluency in English.

Responsibilities:

Develop an understanding of the Lucid Suite to help customers integrate it into their workflows.
Create strategies for ongoing adoption of the Lucid Suite.
Build relationships with key contacts from contributors to executives.
Partner with Professional Services to drive adoption through change management and awareness campaigns.
Manage a portfolio of accounts, prioritizing engagement and coordinating workstreams.
Conduct business reviews to ensure satisfaction and drive ongoing adoption.
Act as the primary contact for key customers.
Lead initiatives to enhance the customer experience and collaborate with internal teams.

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Customer Success Manager

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