ApplyTechnical Consultant, West
Posted 8 months agoViewed
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💎 Seniority level: Senior, 3+ years in customer success, sales, or onboarding/implementation role at a SaaS company; 5+ years in front-end web development or using React in production
💸 Salary: 128000.0 - 180000.0 USD per year
🔍 Industry: Frontend Cloud / Software Development
🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D over 3 years agoInternetDeveloper PlatformAppsSoftware
🗣️ Languages: English
⏳ Experience: 3+ years in customer success, sales, or onboarding/implementation role at a SaaS company; 5+ years in front-end web development or using React in production
🪄 Skills: Frontend DevelopmentJavascriptServerlessNext.jsReact
Requirements:
- 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.
- 5+ years experience with front-end web development or using React in a production environment.
- Understanding of modern web architecture, frontend development, and serverless computing.
- Experience with incident management and procedural communication.
- Strong communication skills and ability to work in a fast-paced startup environment.
- Technical expertise in Vercel platform and Next.js.
- Knowledge of caching techniques and DNS.
Responsibilities:
- Ensure that Enterprise customers understand the value of the Vercel platform.
- Provide product expertise and strategic consultation during the customer journey.
- Conduct training sessions for Enterprise customers.
- Participate in onboarding and pre-production calls as a technical authority.
- Develop partnerships with the Customer Success Management team.
- Work with engineering teams to convey product needs.
- Specialize in certain product areas and manage improvement in documentation and processes.
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