Technical Consultant, West

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Requirements:

• You lead by example and develop more junior members of the team.
• You understand modern web architecture, frontend development, and serverless computing.
• You are experienced with incident management and procedural communication.
• You possess exceptional communication skills.
• Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion to deliver a customer experience second to none.
• Availability to work within a weekend and on-call rota.
• 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.
• 5+ years experience with front-end web development or using React in a production setting.

Responsibilities:

• Ensure that Enterprise customers are receiving and understanding the value of the platform.
• Provide product expertise and strategic consultation during the Enterprise customer journey.
• Provide training sessions to Enterprise customers.
• Attend onboarding and pre-production calls as a technical authority.
• Work with other members of CS to provide assistance both internally and externally.
• Develop close partnerships with the CSM team to understand customers’ goals.
• Work with external engineering and infrastructure teams to convey product gaps and needs.
• Ensure customers have immediate concerns resolved but with a long-term outlook.
• Specialize in a few product areas and own that within the team.
• Assist and coordinate with Customer Success Managers with Enterprise requests.