ApplyCustomer Experience Analyst
Posted 5 months agoViewed
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💎 Seniority level: Work experience in a customer service position
📍 Location: São Paulo
🔍 Industry: Hospitality
🏢 Company: Blueground👥 1001-5000💰 $45,000,000 Series D 10 months agoHospitalityPropTechProperty ManagementReal Estate
🗣️ Languages: English
⏳ Experience: Work experience in a customer service position
🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelC (Programming language)Problem SolvingCustomer serviceMicrosoft OfficeOrganizational skills
Requirements:
- Work experience in a customer service position.
- Advanced English.
- Great communication skills - both written and verbal.
- Exceptional prioritization and organization skills and the ability to multi-task competing priorities.
- Ability to work on weekends when needed.
- Bachelor’s Degree.
- Problem-solving attitude.
- Drive to get things done.
- Knowledge in Microsoft Office.
Responsibilities:
- Customers orders tracking.
- Evaluation of services performed by internal and external collaborators.
- Analytical ability to classify and develop strategic information for the areas.
- Receiving complex inquiries from guests and deciding the right way to resolve the issues while ensuring an excellent client experience.
- Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience.
- Participate in and help building 24/7 customer support for our clients in Tabas apartments.
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