Customer Experience Analyst

View full description

Requirements:

• Work experience in a customer service position.
• Advanced English.
• Great communication skills - both written and verbal.
• Exceptional prioritization and organization skills and the ability to multi-task competing priorities.
• Ability to work on weekends when needed.
• Bachelor’s Degree.
• Problem-solving attitude.
• Drive to get things done.
• Knowledge in Microsoft Office.

Responsibilities:

• Customers orders tracking.
• Evaluation of services performed by internal and external collaborators.
• Analytical ability to classify and develop strategic information for the areas.
• Receiving complex inquiries from guests and deciding the right way to resolve the issues while ensuring an excellent client experience.
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience.
• Participate in and help building 24/7 customer support for our clients in Tabas apartments.