Resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintaining a close working relationship with Canonical's Field, Support and product engineering teams Participating in upstream communities Developing bug fixes, backporting patches, and working with upstream for inclusion Reviewing code produced by other engineers Demonstrating good judgement in technical methods and techniques Prioritizing work and managing your time effectively against those priorities Participating in team discussions to improve processes, tools, and documentation Maintaining clear, technical and concise communications Working from home and travel internationally up to 10% of work time for team meetings, events and conferences