L2 Backend Developer and Support Engineer

New

Workable workplace: remote; Workable locations: Puebla, Puebla, Mexico. Tijuana, Baja California, Mexico. Leon, Guanajuato, Mexico. Ciudad Juárez, Chihuahua, Mexico. Mexico City, Mexico City, Mexico. Guadalajara, Jalisco, Mexico, Fixed schedule: Monday–Friday, 1 AM–9 AM UTCContractMiddle

Salary not disclosed

Apply NowOpens the employer's application page

More jobs in this role

Job Details

Languages: Excellent English skills (at least C1 for both spoken and written)
Experience: 2+ years of experience in backend software development
Required Skills: JavaKafkaMongoDBSpring BootJiraRESTful APIsSlack

Requirements

Have at least 2 years of backend software development experience.
Be proficient in Java, Spring Boot, and MongoDB.
Have excellent English skills at C1 or above for spoken and written communication.
Understand on-premise IT infrastructure, including load balancers, queues, and clustering.
Be able to troubleshoot problems and guide customers through the process.
Be able to work independently and handle L2 support tickets.
Have a personal computer with at least 8 GB of RAM and a stable internet connection of at least 45 Mbps download and 20 Mbps upload.
Kafka framework and Groovy scripting experience are a plus.
Knowledge of Kubernetes, OpenShift, or other containerized environments is a plus.
Performance tuning experience and understanding of financial sector derivatives are a plus.

Responsibilities

Provide technical support via calls, chats, and emails.
Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka.
Provide L2 customer support during incidents via Zoho Desk.
Own escalated technical issues from investigation through resolution.
Analyze and diagnose technical issues of varying complexity.
Guide customer technical teams in collecting diagnostic data for complex cases.
Collaborate with L1 support, customer IT teams, and internal developers to resolve issues.
Communicate internally via Slack and manage tasks in JIRA.
Troubleshoot issues across on-premise setups, including load balancers, clustering, and queues.

View Full Description & ApplyYou'll be redirected to the employer's site