Senior IT Support Engineer
New
T
Talentus GlobalIT services
Listing location: Colombia / Uruguay / Peru / Paraguay / Mexico / Ecuador / Chile / Argentina / Bogota / Latam / LimaContractSenior
Salary not disclosed
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Job Details
- Languages
- Must have a minimum of B2 English Level.
- Experience
- Minimum 5 years of experience in IT Support or related roles remotely and following an SLA.
- Required Skills
- Microsoft Azure
Requirements
- Have a minimum of 5 years of experience in IT Support or related roles, remotely and following an SLA.
- Have practical experience supporting Microsoft environments.
- Have experience or training in Azure Portal navigation and administration.
- Have experience or training in Microsoft Entra ID, user and group management, roles, permissions, access control, and basic Azure security concepts.
- Have experience or training with Microsoft 365 Admin Center, user management, license assignment, and Exchange Online administration.
- Have experience or training supporting and configuring Microsoft Teams and administering OneDrive, including synchronization troubleshooting.
- Know SharePoint Online fundamentals.
- Have experience with remote troubleshooting, end-user support, Windows operating systems, and hardware and software troubleshooting.
- Have experience troubleshooting VPN and connectivity issues and using remote access/support tools.
- Have experience with IT ticketing systems, incident management, IP telephony, and VoIP, including DIDWW.
- Have completed training in Microsoft Azure Administration, Microsoft 365 Administration, Microsoft Teams Administration, cloud technologies, and IT Support methodologies.
- Have completed ITIL Foundation training.
- Have a minimum B2 level of English.
Responsibilities
- Provide advanced technical support for end users.
- Troubleshoot hardware, software, networking, and cloud-related issues under an SLA.
- Provide remote IT support and resolve incidents following an SLA and RCA.
- Support and manage Microsoft 365 applications, Teams, OneDrive, Exchange Online, user accounts, and permissions.
- Assist with Azure Portal administration and troubleshooting.
- Manage user access, licenses, and security configurations.
- Document incidents, solutions, and technical procedures.
- Support IT projects, migrations, and technology improvements.
- Configure and support domains, IPs, virtual cloud environments, and hosting environments.
- Manage IP telephony across offices and platforms.
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