Reefer Customer Support Specialist
New
C
Charger LogisticsRefrigerated transportation
Workable workplace: remote; Location: Bogotá, Bogota, Colombia, CSTFull-Time
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency (written and spoken).
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceCustomer support
Requirements
- Demonstrate advanced English proficiency in written and spoken communication.
- Have previous experience in customer service, logistics, or transportation.
- Experience handling refrigerated (Reefer) accounts or temperature-controlled shipments is highly desirable.
- Be able to multitask, prioritize responsibilities, and work under pressure.
- Have strong attention to detail and follow-up skills.
- Proficiency in Microsoft Office, particularly Excel, is an asset.
- Work the afternoon shift Monday to Friday, 3pm–11pm, with alternate weekends.
Responsibilities
- Provide customer service and support to clients through clear, professional communication.
- Monitor shipments and provide timely pickup and delivery status updates.
- Coordinate with internal departments to ensure shipments meet customer requirements.
- Follow up on shipment delays, operational issues, and service-related concerns.
- Handle customer inquiries, requests, and escalations in a timely, professional manner.
- Maintain accurate shipment information and updates in internal systems.
- Monitor temperature-controlled shipments and ensure compliance with customer-specific requirements.
- Identify potential issues and coordinate appropriate solutions.
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