Customer Success Manager, Enterprise Accounts
New
M
MotusSaaS employee driving
This remote position is open to candidates living in the United States or in Ontario, Canada.Full-TimeManager
SalaryThe pay range for this role is $90,000 - $105,000. This position may also be eligible for incentive compensation based on individual and/or company performance.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years’ experience in a customer success role
- Required Skills
- SalesforceMS OfficePresentation skillsCustomer SuccessSaaSCross-functional collaboration
Requirements
- Have 3+ years’ experience in a customer success role.
- Have experience managing a book of business over $3M in annual revenue.
- Have experience presenting to administrators, managers, and C-level audiences.
- Demonstrate written and verbal communication and presentation skills.
- Bring a strong understanding of the corporate business world; prior SaaS experience is preferred.
- Demonstrate multitasking, organizational, prioritization, and attention-to-detail skills.
- Use a proactive, customer-centric approach to anticipating and resolving issues.
- Understand and articulate technical concepts and derive solutions across multiple product lines.
- Collaborate across teams and know when to engage others or work independently.
- Have experience working with cross-functional teams such as Sales, Product, and Operations.
- Be proficient in MS Office and Salesforce.com.
- GainSight experience is a plus.
Responsibilities
- Serve as the primary point of contact for assigned Enterprise customer accounts.
- Create and execute strategic plans for each account’s customer journey and retention.
- Build relationships with customer administrators and conduct regular check-ins on adoption, satisfaction, and program success.
- Provide education and coaching to drive product adoption and customer value.
- Resolve customer inquiries and issues by engaging appropriate internal teams.
- Understand customer goals and success measures, and establish plans to meet them.
- Identify process improvements, bugs, and potential system enhancements.
- Identify successful customers for reference calls, case studies, webinars, and events.
- Identify upsell opportunities for Sales Representatives and Enterprise Account Managers.
- Share standard methodologies with team members to improve processes.
View Full Description & ApplyYou'll be redirected to the employer's site
