Owner Support Specialist – Customer Support
New
G
GuestReadyHospitality rentals
Source API remote eligibility restrictions: Venezuela, Availability during UK business hours; availability to work Spanish business hours; availability to work some weekends.Contract
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native Spanish and fluent English: communication skills, both written and spoken.
- Required Skills
- Problem SolvingCustomer serviceHubSpotZendeskCustomer support
Requirements
- Have previous experience in Customer Support, Customer Service, Owner Support or a similar client-facing role.
- Be a native Spanish speaker and fluent in English, both written and spoken.
- Be comfortable handling a high volume of incoming calls, emails and support tickets.
- Communicate and interact effectively, including handling difficult conversations professionally.
- Have strong organisational skills and the ability to manage multiple requests and priorities.
- Demonstrate problem-solving skills and attention to detail.
- Be confident using CRM platforms, ticketing systems and digital tools.
- Be able to work independently in a remote environment while collaborating with an international team.
- Be available during Spanish business hours and some weekends.
- Experience in short-term rentals, property management, hospitality or proptech is a plus.
- Experience with HubSpot, Zendesk or similar customer support platforms is a plus.
Responsibilities
- Handle incoming calls, emails and support requests from property owners.
- Manage and respond to owner support tickets, tracking, prioritising and resolving requests within expected timelines.
- Investigate owner questions and concerns, provide accurate information and find appropriate solutions.
- Coordinate with Operations, Guest Experience, Finance and Account Management teams to resolve issues.
- Escalate complex or sensitive situations to appropriate teams or Account Managers.
- Provide owners with timely updates and follow outstanding issues through to resolution.
- Record owner interactions, support tickets and resolutions in the CRM and internal platforms.
- Identify recurring issues and suggest improvements to internal processes and the owner support experience.
View Full Description & ApplyYou'll be redirected to the employer's site
