Remote Travel Agent, Travel Contact Center
New
A
AAA Club AllianceTravel services
Source API remote eligibility restrictions: United States. Candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia., All hours are Eastern Time. Required virtual training is Monday through Friday, 9:00 AM–5:30 PM EST.Full-TimeJunior
Salary$18.00–$24.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings.
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Job Details
- Experience
- At least 2 years of recent leisure travel industry sales experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have a high school diploma or equivalent; travel school graduates are encouraged to apply.
- Have at least 2 years of recent leisure travel industry sales experience.
- Have experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
- Demonstrate strong knowledge of domestic and international travel planning.
- Have excellent communication, customer service, sales, and problem-solving skills.
- Have extensive knowledge of worldwide geography.
- Be able to succeed in a fast-paced, high-volume contact center environment.
- Attend all required paid virtual training, Monday through Friday, from 9:00 AM–5:30 PM EST.
- Successfully complete training before beginning the regular work schedule.
- Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off.
Responsibilities
- Plan and book domestic and international vacations, including customized FIT itineraries.
- Assist Members and non-Members through phone, email, and web chat.
- Recommend destinations, travel products, and AAA benefits based on travelers’ needs.
- Build and maintain long-term client relationships that generate repeat business.
- Stay informed about travel promotions, destinations, and industry trends.
- Process travel reservations in compliance with ARC regulations and AAA policies.
- Identify opportunities to upsell and cross-sell travel products.
- Meet established sales and performance goals while delivering customer service.
- Resolve travel-related issues and assist with itinerary changes.
- Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.
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