Contact Center Provider Services Representative
New
G
Gainwell TechnologiesHealthcare services
Remote USA; Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary31,200 - 44,500 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 or more years of customer service experience in any industry
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceWritten communication
Requirements
- Have 2 or more years of customer service experience in any industry.
- Know basic help desk software, computer software, and Microsoft Office applications.
- Use problem-solving skills to bring inquiries to effective resolution.
- Apply customer service skills and written and oral communication to respond professionally to inquiries.
- Understand your role on a team and identify the appropriate stakeholders to consult when resolving client inquiries.
Responsibilities
- Provide knowledgeable responses to basic client questions and elevate complex cases to appropriate staff.
- Resolve client problems, update account histories, and follow up to confirm inquiries or requests are resolved.
- Adhere to client SLAs and meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries.
- Cross-train new resources in customer service processes.
- Review procedures and workflows and recommend changes to process inquiries more efficiently.
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