Online Chat Support Specialist
New
D
DLN Consulting GroupHealthcare operations
Workable workplace: remote; Fully remote work option availableFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience in online chat support, customer service, or a client-facing role
- Required Skills
- Problem SolvingCustomer serviceWritten communication
Requirements
- Have a high school diploma or GED; an associate or bachelor’s degree is preferred.
- Have 1+ years of experience in online chat support, customer service, or a client-facing role.
- Demonstrate fast, clear, professional, and friendly written communication.
- Type at least 50 WPM with strong accuracy.
- Manage multiple active chat windows simultaneously.
- Be proficient with web-based tools, CRM platforms, and chat software.
- Demonstrate strong problem-solving skills and the ability to think on your feet.
- Have reliable high-speed internet and a distraction-free home workspace.
- Be self-motivated and able to work independently during remote shifts.
Responsibilities
- Provide real-time assistance to clients, partners, and website visitors through digital chat channels.
- Serve as the first point of digital contact for clients.
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