Brand Support Technical Representative (French Speaking) – Bosch Support
New
J
JobgetherBicycle products
Based in the United States; Remote work opportunities may be available to qualified candidates residing in Pennsylvania, Colorado, Nevada, and other areas of MinnesotaFull-TimeJunior
Salary20.99 - 29.37 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Professional-level fluency in French is required; support may be provided in French and English as required.
- Experience
- At least two years of experience in specialty retail, with one or more years of experience in the bicycle industry preferred.
- Required Skills
- Customer serviceCRM
Requirements
- Have at least two years of experience in specialty retail.
- Have one or more years of bicycle industry experience preferred, particularly in customer service, sales, technical support, or operations.
- Demonstrate professional-level fluency in French, including strong written and verbal communication skills.
- Have a good understanding of modern bicycle technologies, industry developments, and product trends.
- Bring familiarity with eBikes and specialized bicycle brands, which is highly desirable.
- Be able to interpret product specifications, troubleshoot technical issues, diagnose warranty claims, and guide customers and retail partners.
- Be proficient with computers and comfortable using CRM platforms, ticketing systems, digital communication tools, and technical documentation.
- Demonstrate attention to detail, multitasking ability, and effective time management.
- Be willing to work occasional evenings or weekends depending on operational requirements.
- Be able to work for extended periods using a computer and telephone and perform hands-on product activities when needed.
Responsibilities
- Handle technical support and customer service inquiries from retailers, end users, and OE partners by phone, email, and web-based channels.
- Investigate, diagnose, and resolve warranty claims and product-related issues for assigned brands.
- Provide guidance on bicycle components, electric bicycle systems, product functionality, and troubleshooting procedures.
- Perform software updates, product assembly and disassembly, shipping coordination, and fulfillment activities when required.
- Maintain accurate records of customer interactions, warranty claims, and technical issues in CRM and ticketing systems.
- Identify recurring issues and share product feedback with internal teams.
- Participate in brand-specific training, product launches, and ongoing product learning.
- Assist with product recalls and related customer communications when necessary.
- Coordinate technical solutions with colleagues, brand teams, and distribution partners.
View Full Description & ApplyYou'll be redirected to the employer's site
