Customer Success Manager
New
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Insider OneMarketing technology
Listing location: Warsaw, Poland; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong communication skills in English and Polish; additional Italian and/or Spanish would be an advantage.
- Required Skills
- Project ManagementTime ManagementCustomer SuccessAccount Management
Requirements
- Have previous experience in a customer-facing role such as customer success, account management, or strategic consulting.
- Be able to collaborate with customers and build strong relationships, especially at the executive level.
- Have strong oral and written communication abilities and excellent listening skills.
- Demonstrate project and time management skills.
- Be passionate about testing, measuring, and improving outreach and follow-up effectiveness.
- Be able to work flexibly in a fast-paced startup environment.
- Hold a university degree in Business, Marketing, Engineering, or a related field.
- Have strong communication skills in English and Polish.
- Additional Italian and/or Spanish is an advantage.
Responsibilities
- Help clients understand their needs and match them with appropriate features and products.
- Monitor and facilitate customers’ adoption of Insider One technology.
- Coordinate with engineers, developers, and product specialists to provide technical support when needed.
- Develop and maintain key account plans that identify opportunities to increase value for clients.
- Provide the team with feedback on market trends, unmet needs, and partnership opportunities.
- Build trusted advisor relationships and support customer satisfaction with the services and technology.
- Plan strategies to help customers meet their objectives.
- Prioritize and drive resolution of escalated customer issues.
- Share new product ideas with the team.
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