Farmer | Client Management & Account Expansion
New
J
JobgetherIndustrial software
Based in Brazil (Remote); Candidates residing outside Rio de Janeiro will work fully remotely on a permanent basis. Candidates residing in Rio de Janeiro will follow a hybrid arrangement, with one office visit per month.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Account Management
Requirements
- Bachelor's degree or completed higher education qualification.
- Strong consultative sales mindset and ability to identify business opportunities, understand customer needs, and lead commercial negotiations.
- Ability to build trust, maintain customer relationships, and communicate closely with customers.
- Strong verbal and written communication skills, including the ability to present solutions clearly.
- Interest in management software, ERP systems, and their applications in industrial businesses.
- Organizational skills and autonomy to manage a customer portfolio, prioritize activities, and track commercial opportunities.
- Motivation to achieve sales targets and contribute to recurring revenue growth.
- Ability to collaborate with cross-functional teams and manage customer expectations.
- Availability to work 40 hours per week, preferably from 8:00 AM to 5:00 PM.
- Previous commercial experience in ERP software or business management solutions is a plus.
- Knowledge of industrial management processes and experience in B2B consultative sales, account management, customer retention, or account expansion are a plus.
- Experience demonstrating software products, familiarity with MRR and CRM tools are a plus.
Responsibilities
- Develop commercial relationships with existing customers and maintain long-term partnerships.
- Manage an assigned customer portfolio and identify customer needs, challenges, and account expansion opportunities.
- Present and demonstrate solutions, features, products, and applications within the industrial ERP platform.
- Identify and negotiate contract expansions, including additional products, user licenses, databases, and service upgrades.
- Understand customers' industrial operations and recommend solutions for business management and operational efficiency.
- Collaborate with Customer Success, Sales, and Finance to address customer needs and convert opportunities into commercial outcomes.
- Manage the customer referral program, monitor incoming opportunities, and coordinate handovers to Sales.
- Monitor commercial performance indicators and sales targets, focusing on increasing Monthly Recurring Revenue (MRR).
- Maintain customer records and follow up on negotiations, expansion opportunities, and commercial activities.
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