Junior Customs Declaration Agent
New
S
SourcefitCustoms processing
Location: Bridgetowne Quezon City, PH; Work setup: Work from Home, Philippine timeFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Clear written and verbal English
- Experience
- At least 1 year of BPO experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- Have at least 1 year of BPO experience in back-office processing, data entry, document review, or customer service.
- Demonstrate strong attention to detail and a record of accurate work in a high-volume or transaction-based environment.
- Have clear written and verbal English and be able to write concise, professional messages to customers.
- Be comfortable working in web portals, ticketing systems, and Microsoft Excel.
- Be able to follow detailed procedures, manage several open requests at once, and meet daily productivity and accuracy targets.
- Complete the full training program and pass readiness assessments before handling live transactions.
- Have a quiet home workspace and stable internet suitable for a Work from Home setup.
- Be willing to work the assigned day shift, including public holidays when rostered.
- Experience in logistics, freight forwarding, shipping documentation, or import and export operations is a plus.
- Familiarity with commercial invoices, packing lists, airway bills, bills of lading, customs permit declarations, or data from OCR and AI-assisted tools is a plus.
Responsibilities
- Receive and take ownership of assigned customs permit requests in the client's portal and ticketing system.
- Review commercial invoices, packing lists, airway bills, bills of lading, and other supporting documents for completeness and consistency.
- Validate platform-prefilled information against source documents, correct discrepancies, and complete missing fields.
- Prepare, validate, and submit Singapore import and export permit declarations following approved procedures and customer-specific instructions.
- Monitor submitted declarations for approvals, rejections, and amendments, and act on outstanding requests.
- Identify exceptions and escalate cases requiring specialist input to the Senior Processor or Team Lead.
- Contact customers to request missing documents, clarify instructions, and provide status updates.
- Return approved permits and related documents to customers, close completed requests, and keep complete case notes and handover information.
View Full Description & ApplyYou'll be redirected to the employer's site
